Automotive Service Advisor

Ken Garff; Orange (CA); On-site; USD 32,000 - 95,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer experiences and ensure satisfaction. In this dynamic role, you will greet customers, address their inquiries, and provide timely updates on service needs. Your ability to connect with customers and resolve concerns will be crucial in this fast-paced environment. The company offers a competitive compensation package, including wellness benefits and bonuses, creating a supportive workplace culture. Join a team that values cooperation and precision, and make a positive impact on customer satisfaction.

Benefits

401k with company match

Wellness Time Off

Medical, Dental, Vision Insurance

Year-end bonus program

Employee discounts on vehicle purchase

Qualifications

• Strong customer service skills to address inquiries and resolve concerns.
• Ability to work in a fast-paced environment while maintaining accuracy.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results to customers.
• Manage customer service history and appointments using DMS.

Skills

Customer Service

Communication Skills

Analytical Skills

Teamwork

Tools

Dealer Management System (DMS)

Job description

Looking for :

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us :

• Competitive compensation package and 401k with company match
• Average Yearly Salary : $32,000- $95,000 = includes hourly, bonuses, & / or incentives
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees ( Garff Giveback )
• Employee discounts on vehicle purchase, parts, service and more!
• The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and / or training, and performance related bonuses and incentives.

What you’ll do as a Service Advisor :

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey with each customer