Automotive Service Advisor

Garavel Chrysler Jeep Dodge Ram; Norwalk (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Garavel Chrysler Jeep Dodge Ram is seeking an experienced Service Advisor to act as a liaison between customers and service technicians. In this role, you will ensure complete customer satisfaction by effectively managing service requests and enhancing the ownership experience for clients.

Benefits

Medical, Dental, and Vision Benefits

401k program with company match

Paid Holidays

Paid Vacation and Sick time

Employee discounts on parts and service

Qualifications

• Minimum of 2 years experience as a Service Advisor or Assistant Service Manager.
• Bilingual in Spanish is a plus but not required.
• Ability to explain complex automotive repairs simply.

Responsibilities

• Service vehicles quickly and maintain high customer loyalty.
• Schedule appointments and document customers' service concerns.
• Communicate results of the multi-point inspection to customers.

Skills

Communication

Customer Service

Organizational Skills

Time Management

Problem Solving

Job description

Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop!Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop.

Garavel CJDR, located in Norwalk, CT, has been your familyChrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership andDealer Rater of the Year10years in a row!AtGaravel,we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one.We hire forattitude, and wetrain forskills.

Grow your career at Garavel Auto Group!

What We Offer

• Medical, Dental, and Vision Benefits
• Voluntary Life Insurance
• Weekly pay periods, Friday payday
• 401k program with company match
• Paid Holidays
• Paid Vacation and Sick time
• Employee Referral Bonus Program
• Employee discounts on parts and service
• Employee vehicle purchase program
• Free lunch on Saturdays

We seek an experienced and driven Service Advisor to add to our team. The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:

1. Service vehicles quickly, and
2. Maintain high customer loyalty.

Essential Duties

• ***Service vehicles, completing the main customer concern before any additional services***
• Schedule appointments with customers
• Greet customers as they walk in
• Document customers' service concerns
• Suggest regularly scheduled maintenance
• Dispatch work to a designated team of technicians
• Communicate results of the multi-point inspection to customers
• Get necessary customer/warranty work approvals
• Invoice tickets with proper legal verbiage and correct warranty verbiage
• Regularly update customers on the status of their repairs
• Follow up individually with customers post-service

Requirements/ Experience

• Minimum of 2 years experience as a Service Advisor or Assistant Service Manager or related role
• Honesty
• Bi-lingual in Spanish is a plus but not required.
• Ability to follow a process
• Valid drivers license
• Clean driving record
• Friendly personality – if you don't love people, this is not for you
• Excellent verbal and written communications skills (be direct but polite)
• Ability to explain complex automotive repairs simply
• Ability to handle difficult customer situations
• Strong organizational skills
• Superior time management skills
• Maintains a professional appearance

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Assistant Service Managers frequently

• Stand or sit for more extended periods
• Walkthe dealership lot and showroom floor
• Move frequently in and out of vehicles
• Bend, squat, or climb stairs occasionally
• Ability to lift25 lbsoccasionally

Garavel Chrysler Dodge Jeep Ram is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D