Automotive Service Advisor

Schneider Automotive & Collision Center; Whitehall (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a trusted automotive service center as an Automotive Service Advisor! In this role, you'll ensure a smooth customer experience, accurately diagnose vehicle issues, and provide clear communication throughout the service process. Help maintain a high standard of service quality, build customer relationships, and contribute to a supportive team environment offering professional growth and competitive benefits.

Benefits

Competitive salary with performance-based incentives

Paid time off and holidays

Professional development and training opportunities

401K with company match

Qualifications

• Strong understanding of automotive systems and repair processes.
• Experience as an Automotive Service Advisor preferred but not necessary.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and courteously as they arrive for service.
• Provide accurate service recommendations based on vehicle diagnostics.
• Ensure high levels of customer satisfaction and resolve customer issues.

Skills

Communication Skills

Organizational Skills

Customer-focused

Job description

About Us:
Schneider Automotive & Collision Center is a trusted name in the automotive industry, known for our commitment to quality service and customer satisfaction. We take pride in delivering exceptional service experiences, building long-lasting relationships, and ensuring our customers’ vehicles are well-maintained. We are looking for an enthusiastic and detail-oriented Service Advisor to join our team!

Job Description:
As an Automotive Service Advisor, you will be the main point of contact for customers throughout the service process. You will ensure a smooth and transparent experience by accurately diagnosing vehicle issues, recommending services, and maintaining clear communication. The ideal candidate is customer-focused, has strong organizational skills, and thrives in a fast-paced environment.

Responsibilities:

• Greet customers promptly and courteously as they arrive for service.
• Listen carefully to customers’ concerns and accurately document vehicle issues.
• Provide accurate service recommendations based on vehicle diagnostics.
• Prepare and present detailed service estimates and explain repair needs in clear, non-technical language.
• Maintain regular communication with customers regarding their vehicle’s status and any changes to the initial service plan.
• Work closely with technicians to ensure services are performed accurately and on time.
• Ensure high levels of customer satisfaction and resolve any customer service issues promptly.
• Maintain thorough and accurate service records and billing information.
• Upsell additional services when appropriate and within the customer’s best interest.
• Follow up with customers to remind them of future maintenance schedules.

Qualifications:

• Previous experience as an Automotive Service Advisor or in a related role is preferred but not necessary.
• Strong understanding of automotive systems and repair processes.
• Excellent verbal and written communication skills.
• Customer-focused with a positive attitude and a professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Proficiency with automotive service management software is a plus.
• Valid driver’s license and a clean driving record.

What We Offer:

• Competitive salary with performance-based incentives.
• Paid time off and holidays. Have your weekends off. We do not work Saturday or Sunday.
• Professional development and training opportunities.
• A supportive team environment.
• 401K with company match

How to Apply:
Interested candidates should submit their resume and a brief cover letter to [e-mail]. Please include “Automotive Service Advisor Application” in the subject line.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and be part of a company that values integrity, customer satisfaction, and professional growth!