Automotive Service Advisor

Mills Automotive Group; Minnesota; On-site; USD 38,000 - 70,000; Full time

Job summary

A leading automotive group is seeking a highly motivated individual to join the Service Department as a Guest Service Representative. This role involves managing guest interactions, diagnosing vehicle issues, and ensuring high-quality service delivery. With opportunities for growth, the ideal candidate will possess strong communication skills and customer service experience.

Benefits

Medical Insurance

Vision Plan

Health Savings Account

Paid Time Off

Employer sponsored 401(k) & potential Profit Sharing

Qualifications

• 2 years customer service experience required
• Driver's License (APO) required

Responsibilities

• Act as main contact between Guests and Service Department.
• Manage Guest appointments and vehicle inspections.
• Resolve Guest complaints and sell additional services.

Skills

Communication

Problem-Solving

Guest Service

Education

High School or better

Job description

Mills Auto Center - Toyota, Buick, Nissan Dealer
3700 Highway 71 S
Willmar, MN 56201, USA

Description

This position acts as the main contact between our Guests and our Service Department. This position is responsible formanaging Guest interactions, assessing vehicle issues, explaining repairs and costs, and ensuring timely service delivery.Their role involves excellent Guest service, problem-solving, and strong communication skills.

Automotive knowledge and experience are a plus, though they are not required. We have outstanding training opportunities available for those willing to grow.

Primary Responsibilities:

• Positively greet Guests, listen to Guest concerns, and explain service options.
• Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
• Turn Guest requests into actionable work orders for our technicians.
• Effectively manage Guest appointments and coordinate with technicians.
• Keeping Guests informed about the status of repairs and changes.
• Addressing and resolving Guest complaints.
• Maintain positive Guest relationships to encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate Guest records and service history.

The workdays for this position are Monday through Friday, with a rotational Saturday. Our facilities are always closed on Sunday. The work hours are either 7:00am to 5:00pm or 8:00am to 6:00pm.

This position is paid on a commission/incentive-based Pay Plan.$38-$70k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics of Guest Service, payable labor sales, and other potential incentives. There is no limit or cap on the incentive amounts!

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!

Qualifications

Behaviors

Required

Enthusiastic

: Shows intense and eager enjoyment and interest

Loyal

Loyal

: Shows firm and constant support to a cause

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

2 years:

2 years:

Customer Service

Licenses & Certifications

Required

Driver's License (APO)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.