Automotive Service Advisor

Apple Autos; White Bear Lake (MN); On-site; USD 50,000 - 120,000; Full time

Job summary

Apple Autos seeks an Automotive Service Advisor to provide exceptional customer service and support for automotive maintenance and repairs. This role requires strong communication skills and a commitment to customer satisfaction. With competitive benefits and a supportive work environment, join us in our mission to deliver extraordinary customer experiences.

Benefits

Competitive Pay

Flexible Working Hours

401k with a Company Matching Contribution

Medical, Vision, Dental Benefits

Paid Paternity/Maternity Leave

Vacation and Holiday Time Off

Qualifications

• Previous experience as a Service Advisor or in a similar customer service role is preferred.
• Excellent communication and interpersonal skills.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a warm and welcoming environment.
• Conduct thorough consultations to understand automotive concerns.
• Maintain accurate records of customer interactions and service history.

Skills

Communication

Problem-solving

Customer service

Job description

Automotive Service Advisor

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $50,000.00- $120,000.00 based on experience )

Are you looking for a company that Supports You and Your Family, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 7-brand, 8 location automotive company founded on belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a knowledgeable and customer-oriented Service Advisor to join our team. As Service Advisor, you will be the primary point of contact for customers who require automotive maintenance and repair services. Your role will involve assessing customer needs, recommending appropriate services, and ensuring a seamless service experience. Excellent communication skills, automotive expertise, and a passion for delivering exceptional customer service are essential for this position. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence.

What You’ll Do

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Maintain accurate records of customer interactions, service history, and vehicles information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.

What You’ll Bring

• Previous experience as a Service Advisor or in a similar customer service role is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record- keeping and communication purposes.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account
• Company Paid Life Insurance along with Voluntary Life and Disability'Health Club Reimbursement
• Paid Paternity/Maternity Leave

• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork,positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.