Automotive Service Advisor

Pride Motor Group; Lynn (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Salary + Commission

Excellent Earning Potential

Paid Vacation & Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

5 Day Week

Employee Discount

Job summary

Pride Motor Group in Lynn, MA is seeking self-motivated, customer-focused Service Advisors to join our team at the Kia and Chevrolet stores. You will help customers with all service needs, build loyalty and trust, and create a positive overall experience at our dealerships.

Key duties include scheduling appointments, generating repair estimates, post-repair follow-up, resolving complaints, and communicating vehicle status by phone or text.

Qualifications

• Excellent customer service skills.
• Ability to engage and educate customers on repair work needed.
• Ability to work with little supervision.
• The drive to succeed in a fast-paced, high-volume environment.
• Experience as an Automotive Service Advisor is preferred.

Responsibilities

• Scheduling appointments
• Generating repair estimates
• Conducting post-repair follow-up
• Resolving customer complaints
• Keeping customers updated on the status of their vehicle by phone or text
• Selling needed service work and offering financing options

Skills

Customer service

Communication skills

Sales ability

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Pride Motor Group (hiring for Kia, Chevrolet)is currently seeking self-motivated and customer-focusedindividuals to join ourService Advisor Team. Do you enjoy working with the public and providing the highest level of customer satisfaction? The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust, and creating an overall positive experience. We want our customers to have the best possible experience at our dealershipsand you will have an integral and essential role in ensuring that they do.

Job Responsibilities:

• Scheduling appointments
• Generatingrepair estimates
• Conducting post-repair follow-up
• Resolving customer complaints
• Keeping customers updated on the status of their vehicle by phone or text
• Selling needed service work and offering financing options

Qualifications:

• Excellent customer service skills
• Ability to engage and educate customers on repair work needed
• Ability to work with little supervision
• The drive to succeed in a fast-paced, high-volume environment
• Experience as an Automotive Service Advisor is preferred

Benefits Include:

• Salary + Commission
• Excellent Earning Potential
• Paid Vacation & Holidays
• Health,Dental, & Vision Insurance
• Company paid life insurance
• Short and long-term disability insurance
• 401(k) with company match
• 5 Day Work Week
• Employee discount program

***YOUR INCOME RANGE MAY VARY BASED ON YOUR EXPERIENCE***

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check.Interested candidates must possess a valid driver's license and have a satisfactory driving record.