Automotive Service Advisor

River Oaks Chrysler Jeep Dodge Ram; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive-based pay

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Ongoing training

Discounts on products and services

Job summary

River Oaks Chrysler Dodge Jeep Ram is hiring a Service Advisor to bridge customers and technicians, presenting repair recommendations and keeping the process transparent from intake to completion. You will play an active role in the service lane by delivering excellent service and accurate time estimates.

This opportunity sits within one of the country’s largest automotive groups, offering incentive-based pay, medical/dental/vision, 401(k), paid vacation, and ongoing training to support your

Qualifications

• Exceptional customer service skills and communication.
• Tech-savvy; comfortable using automotive tech tools.
• Experience as an automotive service advisor is a plus but not required.
• Willingness to undergo background check and drug screen.
• Must be 18 years of age or older.

Responsibilities

• Work with customers to ensure maintenance needs are met.
• Write repair orders with transparent cost estimates.
• Provide timely communication with customers throughout the process.
• Coordinate with Technicians and Parts to ensure timely completion.
• Maintain a positive attitude and strong work ethic with customers and colleagues.
• Utilize Fixed Operations technology.
• Other duties as assigned.

Skills

Customer service

Tech-savvy

Automotive service advisor experience

Background check & drug screen

18+ years old

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at River Oaks Chrysler Dodge Jeep RAM, the Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between $60,000-$90,000+ per year. This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• No cost, No Debt College Degree from Strayer University
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.