Automotive Service Advisor

L0356 John Eagle Honda of Houston; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

Paid Holidays

PTO

Disability Insurance

Life Insurance

401(k)

Stock Purchase Plan

Learning Center

Vehicle Discounts

Wellness Programs

Job summary

John Eagle Honda of Houston is seeking a Service Advisor to serve as the communication bridge between customers and technicians, ensuring the customer's needs are understood and service recommendations are clearly conveyed.

You will prepare repair orders, obtain approvals, and log them into the service database while keeping customers informed about progress, pricing, and warranties. A polished, team-oriented communicator with a valid driver's license is required.

Qualifications

• Experience as a Service Advisor/Service Writer
• Polished and professional demeanor
• Ability to translate technical terms for customers
• Create a truly memorable customer experience
• Ability to work well in a team environment
• Valid Driver's License with an acceptable driving record

Responsibilities

• Serve as the communicator between the customer and technician; ensure customer needs are understood by the technician and that service/repairs are understood by the customer.
• Prepare repair orders (RO), obtain approval signatures and enter RO into the service database.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Service Advisor experience

Customer communication

Warranty administration

Education

High School diploma or equivalent

Job description

Dealership: L0356 John Eagle Honda of Houston

Why work for us? We are one of the leading Honda dealerships in the Houston area. Compensation package that offers several ways to earn incentives. Our shop is always busy. A busy shop will help you earn more.

Pay: Salary can vary, base with incentives Schedule: Full-time and most Saturdays. Location: This is an on-site job located in Northwest Houston area

What You'll Do

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

What You'll Bring

• Previous Service Advisor/Service Writer experience
• Polished and professional demeanor
• Ability to communicate technical terms to a non-technical audience
• Create a truly memorable experience for our customers
• Ability to work well in a team environment
• Valid Driver's License with acceptable driving record

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k)
• Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!