Automotive Service Advisor

Marquardt of Barrington GMC; Hoffman Estates (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Coverage

Retirement Plan (401(k))

Paid Time Off

Work-Life Balance

Job summary

Marquardt of Barrington GMC is seeking a customer-focused Service Advisor to join our Barrington dealership. You will greet clients, listen to their concerns, and act as the main liaison between customers and our service team to ensure clear, accurate communication throughout the repair process.

We offer realistic earnings between $80,000 and $120,000+ per year, plus a $3,000 sign-on bonus. A fast-paced, team-driven environment with ongoing training and modern tools awaits the right candidate.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong communication and customer service skills.
• High energy, professional work ethic and a collaborative team attitude.
• Valid driver’s license with a clean driving record.

Responsibilities

• Deliver exceptional customer experience by greeting clients and acknowledging vehicle concerns.
• Act as liaison between customers and service technicians with clear communication.
• Present maintenance findings and recommendations without high-pressure tactics.
• Proactively communicate progress and manage expectations through the repair process.

Skills

Service advisor experience

Customer service

Active listening

Interpersonal skills

Job description

Marquardt of Barrington – Barrington, IL

Marquardt of Barrington

Family-owned and operated since 1950, Marquardt of Barrington is an award-winning GMC dealership serving the Chicagoland area. For over seven decades, our success has been built on honesty, transparency, and a genuine commitment to our team. We provide a clean, modern, state-of-the-art facility and a low-drama, supportive environment where your experience is valued and rewarded.

Because our team members tend to stay with us long-term, openings in our service department are rare. We are currently seeking a customer-focused, high-energy Service Advisor to join our established service team.

Why Join Our Team?

• Exceptional Industry Compensation: Realistic earning potential between $80,000 and $120,000+ per year, paired with a $3,000 Sign-On Bonus.

• Unmatched Stability & Retention: We prioritize team culture and employee longevity. You’re treated like family, not a number.

• Modern & Supported Environment: Work in a well-equipped, efficient shop with leadership actively managing daily workflow to ensure your success.

• Continuous Growth: We provide ongoing training and modern tools to help you maximize your sales, earnings, and professional career path.

Key Responsibilities

• Deliver Exceptional Customer Experience: Warmly greet clients, actively listen to vehicle concerns, and serve as the trusted liaison between customers and service technicians.

• Consultative Selling: Clearly present multi-point inspection findings, diagnostic results, and required maintenance without high-pressure sales tactics.

• Proactive Communication: Keep customers consistently informed throughout the repair process, managing expectations from drop-off through active vehicle delivery.

• Customer Retention: Build lasting relationships that turn first-time visitors into lifelong, loyal clients.

Qualifications

• Required: Previous experience as an Automotive Service Advisor.

• Communication Skills: Strong interpersonal, active listening, and customer service skills.

• Drive & Mindset: High energy, professional work ethic, and a collaborative team attitude.

• Licensing: Valid driver’s license with a clean driving record.

Benefits & Perks

• Health Coverage: Comprehensive Medical, Dental, and Vision plans.

• Retirement Plan: 401(k) retirement savings plan to support your long-term goals.

• Paid Time Off: Generous accrued paid vacation and sick leave.

• Work-Life Balance: Structured schedule in a supportive dealership setting.