Automotive Service Advisor

Garber Chevrolet Highland; Highland (IN); On-site; USD 100,000 - 115,000; Full time

Job summary

An established industry player is seeking Automotive Service Advisors to enhance their service department. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with clients. The ideal candidate will possess 3-5 years of verifiable experience, showcasing exceptional customer service skills and the ability to manage service orders effectively. The company emphasizes a supportive work environment with opportunities for growth, offering a competitive pay structure that can exceed $100,000. Join a family-owned dealership with a rich history and a commitment to employee development and customer care.

Benefits

Flexible Work Schedule

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid training

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Qualifications

• 3-5 years of experience as a Service Advisor is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee service orders and ensure effective customer service.
• Manage technician schedules and assist in diagnosing vehicle problems.
• Provide concierge support for all owner inquiries.

Skills

Customer Service Skills

Communication

Time Management

Organizational Skills

Sales Success

Education

3-5 years experience as a Service Advisor

Experience in hospitality, automotive, retail

Job description

Garber Chevrolet Highland has an immediate need for 5 Automotive Service Advisors. We are growing and adding additional capacity at our dealership Service Department. We offer the best benefits and pay package in the area with the opportunity to earn over $100,000!

Automotive Service Advisor Job Summary

As a Chevrolet Service Advisor, you will be the face of our dealership's service department, responsible for providing exceptional customer service and guiding our customers through the vehicle maintenance and repair process. Your role is critical in ensuring customer satisfaction and building long-term relationships with our valued clientele.

The candidate for the Automotive Service Advisor role must have 3-5 years verifiable experience in the position. Must be a high performer, able to produce income and outstanding customer satisfaction.

Automotive Service Advisor Benefits

• Flexible Work Schedule (4 day work weeks available)
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid training
• Family owned and operated
• Long term job security
• Health and wellness
• Saturday lunches
• Discounts on products and services

Automotive Service Advisor Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Automotive Service Advisor Qualifications

• Must have 3-5 years verifiable experience as a Service Advisor
• Previous experience in hospitality, automotive, retail
• Strong customer service skills and communication
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Valid driver's license and clean driving record

About Us
Our team enjoys cutting-edge training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.

Garber Automotive Group has been a trailblazer in the automotive industry since 1907, running one of the oldest family-owned dealerships in the United States. In the last hundred years, the organization has grown and expanded rapidly, but the traditions it was built on have stayed the same: dedication to service, a loyal staff, and a forward-looking vision.