Automotive Service Advisor

Star Tires Plus Wheels; Hartford (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

401(k) Matching

Paid Holidays

Paid Vacation

Ongoing Training

Team Environment

Job summary

Star Tires Plus Wheels is seeking a customer-focused Automotive Service Advisor to join our busy, growing, family-owned shop in Hartford, CT. You will greet customers, listen to concerns, estimate repairs, price services, and coordinate with technicians to ensure high-quality work and timely completion.

With a commitment to internal promotion and employee development, we offer competitive pay, health benefits, retirement planning, paid holidays and vacations, and ongoing professional training in

Qualifications

• 2+ years of proven experience as an Automotive Service Advisor/Service Writer selling auto repairs.
• Strong communication and active listening skills; customer relationship abilities.

Responsibilities

• Greet customers warmly and understand vehicle concerns to deliver exceptional service.
• Estimate, price, and clearly explain necessary repairs and maintenance to customers.
• Order the right parts efficiently to keep workflow moving smoothly.
• Collaborate with shop mechanics to ensure high-quality repairs and accurate completion times.
• Keep customers and technicians informed throughout the repair process.

Skills

Communication

Active listening

Customer relations

Job description

Join Our Family! Automotive Service Advisor Needed

Star Tires Plus Wheels | 888 Wethersfield Ave. Hartford, CT

Family-Owned & Driven by Integrity for Over 42 Years

Are you a customer-focused Service Advisor looking for a long-term home where your hard work is truly appreciated? Star Tires Plus Wheels is a busy, rapidly growing, family-owned business, and we are looking for a dedicated Automotive Service Advisor to join our team and grow with us.

We take pride in our strong team culture and believe in investing in our people - we promote from within!

What We Offer:

• Competitive Pay: Outstanding earning potential tailored to your experience.
• Health Benefits: Comprehensive medical coverage for you and your family.
• Retirement Planning: 401(k) program with generous company matching.
• Work-Life Balance: Paid holidays and paid vacation time.
• Growth & Development: Ongoing professional training and clear paths for advancement.
• Great Environment: A fast-paced, high-volume, supportive team atmosphere.

Key Responsibilities:

• Customer First: Warmly greet customers, listen attentively to their vehicle concerns, and deliver exceptional service.
• Estimate & Sell: Recommend, price, and clearly explain necessary repairs and maintenance.
• Parts & Coordination: Order the right parts efficiently to keep workflow moving smoothly.
• Teamwork: Work closely with our shop mechanics to ensure high-quality repairs and accurate completion times.
• Clear Communication: Keep both customers and technicians fully informed throughout the repair process.

Qualifications:

• Experience: Minimum of 2 years of proven experience as an Automotive Service Advisor/Service Writer selling auto repairs.
• Skills: Strong communication, active listening, and customer relationship skills.
• Mindset: A strong work ethic, organized workflow, and a team-player attitude ready to grow with our business.

Ready to Drive Your Career Forward?

If you have the experience and are ready to build a lasting career with a trusted, community-rooted business, we want to hear from you!