Automotive Service Advisor

Outten Automotive Group; Hamburg (Berks County); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Incentive bonuses

Health insurance

Dental & vision

401k plan

Life insurance

Air‑conditioned facility

Lunchroom

Paid training

Job tenure rewards

Job summary

Outten Chrysler Dodge Jeep Ram in Hamburg, PA is seeking a Service Advisor to greet customers, liaise with technicians, and write estimates for repairs. The role includes handling repair orders, maintaining customer rapport, and collaborating with the team in a family-owned shop.

The position offers a sign-on bonus, competitive wages, and a benefits package including insurance and retirement plans. Experience with Auto/Mate is a plus, and candidates should be able to work evenings and weekends.

Qualifications

• Previous experience at an automotive dealership in any role is strongly preferred.
• Strong knowledge of cars and willingness to learn more.
• Strong teamwork skills.
• Ability to communicate clearly both verbally and in writing.
• Friendly demeanor and excellent customer service skills.
• Attention to detail.
• Good time management and ability to prioritize tasks in a fast-paced environment.
• Must be able to lift at least 50 lbs.
• Desire to build a career in a progressive, growing company.
• Able to work nights and weekends.

Responsibilities

• Ascertain automotive problems by listening to symptoms or checking maintenance records.
• Verify warranty and service contract coverage.
• Develop accurate repair estimates including materials, labor, and deductibles.
• Prepare repair orders and enter them into the database.
• Maintain customer rapport by relaying information and arranging towing or transportation.
• Update job knowledge by participating in educational opportunities.

Skills

Customer service

Teamwork

Communication

Attention to detail

Time management

Automotive knowledge

Evenings weekends

Willingness to learn

Lifting 50 lbs

Night/weekend availability

Tools

Auto/Mate

Job description

Our automotive shop is growing, and Outten Chrysler Dodge Jeep Ram in Hamburg is seeking Service Advisors to assist our clients and offering a sign-on bonus. As the face of Outten CDJR, you'll greet customers who need repairs and serve as their liaison with our auto technicians. You'll put your automotive knowledge to work to diagnose problems, write estimates for repair work, prepare repair orders, and answer customer questions. If you enjoy working with both people and cars and want to join a successful, family-owned business offering competitive wages and generous benefits, we'd love to speak to you about joining our team.

Responsibilities And Duties

• Ascertain automotive problems and services by listening to customer's description of symptoms or checking vehicle maintenance records
• Verify warranty and service contract coverage
• Develop accurate estimates while factoring in materials, supplies, labor, and deductibles
• Prepare easy to understand repair orders and enter them into our database
• Maintain customer rapport by relaying accurate and consistent information, answering questions, and arranging towing or temporary transportation
• Update job knowledge by participating in educational opportunities

Qualifications And Skills

• Previous experience at an automotive dealership in any role is strongly preferred
• A strong knowledge of cars and the willingness to learn more
• Strong teamwork skills
• Ability to communicate clearly both verbally and in writing
• Friendly demeanor and excellent customer service skills
• Attention to detail
• Good time management skills and ability to prioritize tasks in a fast-paced environment
• Must be able to lift at least 50 lbs
• The desire to build a career in a progressive, growing company
• Able to work nights and weekends

Experience

• Familiar with Auto/Mate
• Service Advisor experience is preferred but not required

Salary And Benefits

• Competitive salary with opportunity for incentive bonuses
• Competitive medical, dental, and vision insurance plans
• 401k retirement plan
• Company sponsored life insurance policy
• State of the art, air-conditioned facility with a large client base
• Lunchroom with lots of amenities
• Paid training
• The ability to achieve tenure with a company that recognizes and rewards outstanding employees

Job Type: Full-Time

Pay Frequency: Bi-Weekly

About Outten Chrysler Dodge Jeep Ram

Outten CDJR is a thriving family owned and operated car dealership in Hamburg, Pennsylvania. As part of the Outten Family of dealerships, we pride ourselves in providing the highest level of customer satisfaction and making car buying straightforward and hassle-free. For more than 40 years, Outten dealerships have been recognized on the state and national level for our outstanding sales and service. We've even earned Chrysler Corporation's most prestigious recognition as a Customer First dealership, meaning we continually offer the most competent service, the largest inventory of parts, and the best selection of new and pre-owned vehicles.

Outten CDJR is a proud part of the Hamburg community, supporting local causes, participating in town events, and even hosting events at our dealership. We show the same care and interest in our employees, who are our greatest asset. We are always looking for people who share our commitment to excellence to join our team and grow their career with us.