Auto Service Advisor: Sign-On Bonus & Growth

Outten Automotive Group; Hamburg (Berks County); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Incentive bonuses

Health insurance

Dental & vision

401k plan

Life insurance

Air‑conditioned facility

Lunchroom

Paid training

Job tenure rewards

Job summary

Outten Chrysler Dodge Jeep Ram in Hamburg, PA is seeking a Service Advisor to greet customers, liaise with technicians, and write estimates for repairs. The role includes handling repair orders, maintaining customer rapport, and collaborating with the team in a family-owned shop.

The position offers a sign-on bonus, competitive wages, and a benefits package including insurance and retirement plans. Experience with Auto/Mate is a plus, and candidates should be able to work evenings and weekends.

Qualifications

• Previous experience at an automotive dealership in any role is strongly preferred.
• Strong knowledge of cars and willingness to learn more.
• Strong teamwork skills.
• Ability to communicate clearly both verbally and in writing.
• Friendly demeanor and excellent customer service skills.
• Attention to detail.
• Good time management and ability to prioritize tasks in a fast-paced environment.
• Must be able to lift at least 50 lbs.
• Desire to build a career in a progressive, growing company.
• Able to work nights and weekends.

Responsibilities

• Ascertain automotive problems by listening to symptoms or checking maintenance records.
• Verify warranty and service contract coverage.
• Develop accurate repair estimates including materials, labor, and deductibles.
• Prepare repair orders and enter them into the database.
• Maintain customer rapport by relaying information and arranging towing or transportation.
• Update job knowledge by participating in educational opportunities.

Skills

Customer service

Teamwork

Communication

Attention to detail

Time management

Automotive knowledge

Evenings weekends

Willingness to learn

Lifting 50 lbs

Night/weekend availability

Tools

Auto/Mate

Job description

Outten Chrysler Dodge Jeep Ram in Hamburg, PA is seeking a Service Advisor to greet customers, liaise with technicians, and write estimates for repairs. The role includes handling repair orders, maintaining customer rapport, and collaborating with the team in a family-owned shop.

The position offers a sign-on bonus, competitive wages, and a benefits package including insurance and retirement plans. Experience with Auto/Mate is a plus, and candidates should be able to work evenings and weekends.