Automotive Service Advisor

GRUBBS Family of Dealerships; Grapevine (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

GRUBBS Family of Dealerships is seeking an Automotive Service Advisor to be the first point of contact for customers requiring automotive maintenance or repairs. You will ensure exceptional customer service, provide accurate estimates, and recommend necessary repairs while maintaining clear communication. The ideal candidate should have proven experience in the automotive industry, strong customer service skills, and a valid Texas driver's license.

Benefits

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong customer service and communication skills required.
• Proficiency in automotive systems and diagnostics preferred.

Responsibilities

• Greet customers and conduct initial inspections of vehicles.
• Schedule service appointments and coordinate with technicians.
• Prepare accurate cost estimates and manage service records.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Automotive systems knowledge

Pressure management

Tools

Automotive service software

Job description

Join to apply for the Automotive Service Advisor role at GRUBBS Family of Dealerships

1 month ago Be among the first 25 applicants

Join to apply for the Automotive Service Advisor role at GRUBBS Family of Dealerships

Get AI-powered advice on this job and more exclusive features.

As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Preferred experience with Infiniti/Nissan.

Key Responsibilities

• Customer Interaction:
• Greet customers and conduct initial inspections of vehicles to understand issues.
• Listen carefully to customer concerns and document them accurately.
• Provide explanations and recommendations regarding repairs and maintenance.
• Service Coordination:
• Schedule service appointments and ensure efficient use of workshop resources.
• Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
• Follow up with customers during and after service to ensure satisfaction.
• Estimation and Quoting:
• Prepare accurate cost estimates for labor and parts based on technician assessments.
• Explain estimates to customers, addressing any questions or concerns they may have.
• Documentation and Administrative Tasks:
• Create and maintain detailed service records and documentation.
• Process invoices and payments accurately.
• Manage warranty claims and paperwork as required.
• Technical Knowledge and Support:
• Stay updated on automotive technology and service trends.
• Provide basic technical advice to customers when appropriate.
• Customer Education:
• Educate customers on maintenance and care requirements to prolong vehicle lifespan.
• Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
  

Required Skills And Qualifications

• Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Knowledge of vehicle maintenance and repair processes.
• Ability to work well under pressure and resolve conflicts effectively.
• Valid Texas drivers license and clean driving record.
  
  

Preferred Qualifications

• Familiarity with automotive service software and tools.
• Sales experience or ability to upsell services and products.
  
  

Working Conditions

• Typically works in a dealership or automotive repair shop environment.
• May require occasional lifting of heavy objects and prolonged standing.
  
  

Benefits

• Weekly Pay
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• 401(k) with Company Match
• Pet Insurance
  
  

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

Referrals increase your chances of interviewing at GRUBBS Family of Dealerships by 2x

Get notified about new Automotive Service Advisor jobs in Grapevine, TX.

Randall Reed's Planet Ford 635 - Automotive Service Advisor

Service Advisor/ Build Specialist - Off Road Place

Grand Prairie, TX $55,000.00-$62,000.00 1 day ago

Randall Reed's Planet Ford 635 - Experienced Automotive Used Car Manager

Fort Worth, TX $46,000.00-$100,000.00 1 week ago

Experienced Automotive Service Advisor - Dallas Chrysler Dodge Jeep Ram

Richardson, TX $50,000.00-$180,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.