Automotive Service Advisor

All American Ford; Springville (AL); On-site; USD 40,000 - 47,000; Full time

Job summary

All American Ford is hiring an experienced Service Advisor to join their team in Odenville, Alabama. The role involves assisting customers with automotive service needs, ensuring high levels of satisfaction, and managing service expectations. Competitive pay and comprehensive benefits are offered with opportunities for training and professional growth.

Benefits

Progressive and Competitive Pay Plan

Ongoing Training and Education

Employee Purchase and Service Discounts

Paid Vacation

Full insurance benefits

401(k) Retirement Savings Plan

Team-oriented work environment

Qualifications

• One year minimum of Service Advisor experience.
• Must have a valid driver's license and be in good standing.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greets and consults with customers to interpret their needs.
• Serves as the primary point of contact for service and repair matters.
• Continuously updates customers on repair needs and completion times.

Skills

Customer Satisfaction

Problem Solving

Communication

Integrity

Job description

All American Fordis looking for an experienced and motivated automotive dealership Service Advisor to join our team! This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

We are hiring advisors for our location in Odenville--with a completely air-conditioned state of the art service department! Located directly off I-59, we are minutes away from Trussville and Springville.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

RESPONSIBILITIES

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

• One year minimum of Service Advisor experience
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization

BENEFITS

• Progressive and Competitive Pay Plan
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment

MINIMUM OF 1 YEARS relevant experience REQUIRED.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability