Automotive Service Advisor

Wiggs Auto; Fayetteville (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Mon-Fri schedule

PTO 80-120 hours first year

Health, dental, vision insurance

Employee discount

Professional development

Job summary

Wiggs Auto in Fayetteville, NC is seeking an experienced Automotive Service Advisor to join our growing team. This is a customer-facing role for someone who enjoys helping people, understands the importance of clear communication, and is motivated by the opportunity to grow their earnings through strong performance.

This is a busy environment, so we're looking for someone who can stay organized, communicate confidently, and maintain a positive attitude while managing multiple customers and

Qualifications

• Experience in customer-facing automotive service is a plus
• Strong customer service and communication skills are essential
• Sales mindset with results-oriented approach is valued
• Ability to stay organized and manage multiple customers and repair orders

Responsibilities

• Greet customers and build professional, long-term relationships
• Listen to concerns and document vehicle/service information accurately
• Coordinate with technicians to understand recommended repairs
• Clearly explain repair recommendations and answer questions
• Present and sell maintenance and repair services
• Keep customers informed throughout the repair process
• Coordinate with Technicians and Parts Manager to keep work moving
• Follow up with customers as needed
• Maintain a professional and welcoming front-office environment
• Manage multiple interactions in a fast-paced shop

Skills

Customer service

Communication

Sales ability

Organizational skills

Phone presence

Team collaboration

Attention to detail

Computer skills

Willingness to learn

Tools

Automotive shop software

Job description

Wiggs Auto is looking for an experienced Automotive Service Advisor to join our growing Fayetteville, NC team. This is a customer-facing position for someone who enjoys helping people, understands the importance of clear communication, and is motivated by the opportunity to grow their earnings through strong performance.

Compensation: From $50,000+ per year, with earning potential based on performance

WHAT WE OFFER

• Monday through Friday schedule — no weekend work
• 80 hours of PTO during the first year, increasing to 120 hours after the second year
• Health, dental, and vision insurance
• Employee discount
• Professional development assistance
• A growing, family-owned automotive business
• Team-oriented environment with experienced technicians and support staff
• Opportunity to build long-term customer relationships and grow your earning potential

ABOUT THE ROLE

The Service Advisor serves as the connection between our customers and our automotive service team. You'll help customers understand their vehicle's needs, communicate recommended services, coordinate repairs with the shop, and make sure customers receive a professional experience from start to finish.

This is a busy environment, so we're looking for someone who can stay organized, communicate confidently, and maintain a positive attitude while managing multiple customers and repair orders.

KEY RESPONSIBILITIES

• Greet customers and establish professional, long-term relationships
• Listen to customer concerns and document vehicle and service information accurately
• Coordinate with technicians to understand recommended repairs and services
• Clearly explain repair recommendations and answer customer questions
• Present and sell recommended maintenance and repair services
• Keep customers informed throughout the repair process
• Coordinate with technicians and the Parts Manager to keep work moving efficiently
• Follow up with customers as needed
• Maintain a professional and welcoming front-office environment
• Manage multiple customer interactions and repair orders in a fast-paced shop

WHAT WE'RE LOOKING FOR

• Previous Automotive Service Advisor or related customer-facing automotive experience is a plus, but not required
• Strong customer service and communication skills
• Confident, professional phone presence
• Strong sales ability and a results-oriented mindset
• Ability to remain organized and composed in a busy environment
• Comfortable using computers and automotive shop software
• Ability to work effectively with technicians, parts personnel, and customers
• Strong attention to detail and follow-through
• Automotive knowledge is helpful, but candidates with strong sales skills who are willing to learn are encouraged to apply

BUILD YOUR CAREER WITH WIGGS AUTO

Wiggs Auto is continuing to grow, creating opportunities for people who want more than a routine job. If you enjoy working with people, take pride in delivering a great customer experience, and are motivated by an opportunity where your earning potential can grow with your performance, we'd like to meet you.