Automotive Service Advisor

Meineke Car Care Centers, Inc.; Fairburn (GA); On-site; Full time

Job summary

Join a dynamic automotive repair franchise as an Automotive Service Advisor! This role offers a unique opportunity to engage with customers, address their automotive needs, and ensure their satisfaction. With a focus on outstanding service, you'll be part of a supportive environment that values your contributions. Enjoy a full-time position with a competitive hourly wage, commission on sales, and various benefits including paid time off and training opportunities. If you're passionate about cars and customer service, this is the perfect place for you to grow your career in the automotive industry.

Benefits

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Training & development

Opportunity for advancement

Tuition assistance

Commission on Sales

Company-paid ASE certifications

Qualifications

• 2+ years in sales and estimate writing experience required.
• Entry-level technician skills and customer service experience needed.

Responsibilities

• Answer phones, greet customers, and follow up consistently.
• Prepare work orders and communicate effectively with customers.

Skills

Sales experience

Estimate writing

Customer service

Automotive technician skills

Computer navigation

Communication skills

Education

High school diploma or equivalent

Tools

Estimating software

Job description

Benefits:

1. Bonus based on performance
2. Employee discounts
3. Free uniforms
4. Paid time off
5. Training & development
6. Opportunity for advancement
7. Tuition assistance

Our Meineke Car Care Center is an independently owned and operated automotive repair franchise. We currently have an opening for an Automotive Service Advisor in all of our locations.

We pride ourselves on outstanding service and a heavy focus on the shop environment for our employees. We’re looking to bring on new Automotive Service Advisors who are excited, passionate, and look forward to working at a fast pace!

Automotive Service Advisor Benefits:

1. Hourly + Commission-based Compensation (starting at $16/hr. + commission of gross profit on parts and labor)
2. Commission on Sales, commission on Services completed
3. Company Bonuses and In-House Spiffs
4. Paid vacations, sick/personal days, and free uniforms
5. Only 5-day work weeks
6. Company-paid ASE certifications and training

Automotive Service Advisor Requirements:

1. At least two years in sales and estimate writing
2. Entry-level technician skills required (C-tech skillset)
3. At least one year of working with customers and automotive technicians
4. A valid driver's license with a clean driving record required
5. Very competent in navigating computers and estimating software
6. Willingness to undergo a background check/drug screening
7. Excellent appearance, and verbal & written communication skills!

The position is full-time, five days per week.

Automotive Service Advisor Responsibilities:

1. Answering phones, greeting customers, and consistently following up
2. Evaluating customer concerns, preparing the proper work order, and communicating that between customers and our techs
3. Selecting proper parts, preparing written estimates, presenting estimates to customers, and ordering what's needed
4. Completing basic automotive services (i.e. oil changes, basic brake repairs, alignments, tire mount, and balance, etc.)
5. Participating in training when required
6. Key Holder - Opening/Closing the store location when needed

About Us:

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast to coast, we look for those who share our passion for high-quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.