Automotive Service Advisor

Neff's Diesel Repair & Performance, LLC; Elko (NV); On-site; USD 60,000 - 100,000; Full time

Job summary

Neff's Diesel Repair & Performance, LLC is seeking an Automotive Service Advisor who can move work, communicate with customers, and close legitimate repairs quickly. You will be the bridge between technicians and customers, turning inspections into clear, actionable decisions.

The role rewards speed, accountability, and transparency, with compensation tied to gross profit. If you thrive in a high-performance shop and want uncapped earning potential, we should talk.

Qualifications

• You may be a strong fit if you have automotive Service Advisor experience.
• Know how to ask for the sale and close repairs.
• Communicate confidently by phone, text, and in person.
• Can manage multiple repair orders without losing control.
• Move quickly without becoming sloppy while maintaining accuracy.
• Follow a defined process in a fast-paced shop environment.
• Accept coaching and seek continuous improvement.
• Track numbers and own performance metrics.
• Take responsibility for results and outcomes.
• Desire compensation tied to production performance.
• Prefer clear expectations over guaranteed comfort.

Responsibilities

• Present technician findings clearly and confidently to customers.
• Explain why repairs are needed and outline options.
• Close sales by guiding customer decisions and obtaining authorization.
• Follow up on declined work and keep conversations productive.
• Own the customer relationship from first call through final follow-up.

Skills

Service Advisor experience

Ask for the sale

Phone/Text/In-person

Repair order management

Speed with accuracy

Process adherence

Willingness to be coached

Track numbers

Ownership of results

Production-based pay

Clear expectations

Job description

AUTOMOTIVE SERVICE ADVISOR

High-Performance Shop | GP-Based Pay | No Income Ceiling

If you are a strong automotive Service Advisor who knows how to move work, communicate with customers, and close legitimate repairs without sitting around waiting for things to happen, keep reading.

We are building a high-performance automotive repair shop — not a comfortable place for average performers.

Our business runs on speed, accountability, transparency, and results.

We believe customers should get answers quickly, technicians should own the technical side of the repair order, and Service Advisors should be focused on what they do best:

Communicate. Present. Follow up. Close.

If that sounds like the environment you perform best in, we want to talk.

WHAT MAKES THIS POSITION DIFFERENT

This is not a traditional salary-plus-commission Service Advisor position.

Your compensation is tied directly to the Gross Profit you help create.

There is no guaranteed base pay.

Why?

Because we want our compensation system aligned with performance.

When the shop wins, you win.

When you produce more profitable work, take better care of customers, follow up faster, and increase sales, your compensation increases with it.

Compensation Structure: GP-based performance pay
Expected Earnings: $60,000 TO $100,000 + annually based on production

There is no artificial ceiling for a strong producer.

WHAT WINNING LOOKS LIKE HERE

A great Service Advisor in our shop:

• Answers inbound calls quickly
• Creates urgency instead of delay
• Gets customers into the shop today whenever possible
• Does NOT attempt to diagnose vehicles over the phone
• Does NOT throw out repair prices without inspecting the vehicle
• Keeps customers informed instead of leaving them wondering
• Presents technician findings clearly and confidently
• Leads with the customer's primary safety concern
• Asks for the sale
• Keeps approved work moving
• Follows up on declined work
• Owns the customer relationship from initial call through final follow-up

Our standard is simple:

Fast answers. Clear communication. No disappearing. No indecision.

OUR SPEED STANDARD

Waiting kills trust.

Our goal is to have vehicles dropped off in the morning:

Inspected, diagnosed, estimated, and presented to the customer before 11:00 AM.

That means Advisors cannot sit on estimates.

You must be comfortable working in an environment where speed matters.

We would rather make a clear decision early than create a perfect answer three hours too late.

YOU ARE NOT THE TECHNICIAN

Our technicians perform the inspection.

Our technicians diagnose the vehicle.

Our technicians identify the needed repairs.

Our technicians build the repair order with the required parts and labor.

Your job is to take that information and turn it into a clear customer decision.

You are responsible for:

Presenting. Explaining. Finessing. Closing. Following up.

If you believe an Advisor needs to second-guess technicians, diagnose vehicles from the front counter, or spend half the day building estimates from scratch, this will not be the right shop for you.

OUR SALES PHILOSOPHY

We do not believe in overwhelming customers with a giant estimate and hoping they figure it out.

We believe in Show & Sell.

Safety comes first.

When there is a legitimate primary safety concern:

1. Show the customer what was found.
2. Explain why it matters.
3. Ask for authorization.
4. Keep the vehicle when appropriate.
5. Continue the inspection.
6. Present the remaining legitimate work before repairs begin.

We sell through clarity and evidence — not pressure.

FOLLOW-UP IS PART OF THE JOB

Declined work does not disappear when the customer leaves.

Especially safety-related work.

We follow up.

A simple:

“Did you get home okay?”

can be more powerful than another discount.

If you are someone who writes declined work on a repair order and forgets about the customer, this position is not for you.

WHO WE WANT

You may be a strong fit if you:

• Have automotive Service Advisor experience
• Know how to ask for the sale
• Communicate confidently by phone, text, and in person
• Can manage multiple repair orders without losing control
• Move quickly without becoming sloppy
• Follow a process
• Accept coaching
• Track your numbers
• Take responsibility for results
• Want compensation tied to production
• Prefer clear expectations over guaranteed comfort

THIS POSITION IS PROBABLY NOT FOR YOU IF:

• You need a guaranteed paycheck regardless of production
• You avoid asking customers to make decisions
• You believe selling automotive repair is unethical
• You prefer to schedule customers several days out when they could come in today
• You routinely let estimates sit
• You blame technicians, customers, pricing, or management when numbers are down
• You dislike being measured
• You need constant supervision
• You want a low-pressure counter job

We don't need another person standing behind the counter.

We need an operator.

CAREER GROWTH

We believe good employees should understand where they can go inside the company.

Strong performance can create opportunities for increased responsibility, leadership, income, and management as the business grows.

Advancement here is based on demonstrated performance — not simply how long you have worked here.

HOW WE OPERATE

Our culture is built around:

Urgency
Customers deserve answers now.

Accountability
Own your numbers and your responsibilities.

Transparency
Show customers what their vehicle needs and why.

Performance
Effort matters. Results matter more.

Teamwork
Technicians and Advisors have different responsibilities but one objective.

Continuous Improvement
Good is never the finish line.

THE INTERVIEW PROCESS

We hire carefully.

Expect the interview process to focus on three areas:

Culture

Do your natural behaviors and values align with how we operate?

Operational Ability

Can you actually perform the job at a high level?

Core Values

Do your decisions match the standards we expect from our team?

We are not trying to convince everyone to work here.

We are trying to find the right person.

READY TO APPLY?

If you want a guaranteed paycheck for average performance, there are easier jobs.

If you want to join a fast-moving automotive repair business where performance directly impacts your income and advancement, we should talk.