Automotive Service Advisor

Martin-Tire-Company-2; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) plan

Paid vacation

Paid holidays

Sundays off

Job summary

Martin Tire Company in El Paso, TX is seeking a friendly Sales and Service Advisor to greet customers, document needs, quote services, and promote automotive solutions. The role supports technicians, handles inquiries, and tracks orders while delivering excellent service.

This is a full-time on-site position with paid vacation/holidays and benefits; schedule includes Monday through Saturday, with Sundays off.

Qualifications

• Must be at least 18 years of age.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess a current and valid driver’s license.
• Ability to work Monday - Saturday.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and communicate additional recommendations from technicians clearly.
• Promote the sale of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time of completion; update on service status throughout the day.
• Cashing out with review of multi-point inspection and applicable warranties.

Skills

Customer service

Sales experience

Communication skills

Documentation

Professionalism

Job description

Location : Location US-TX-El Paso

Location : Address 9425 Montana Ave

Location : Postal Code 79925

Remote No

Brand Martin Tire Company

Overview

Martin Tire operates multiple locations across El Paso, Tx and New Mexico and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Martin Tires by following the company’s store standards and expectations.

COMPENSATION : $40K - $60K depending on experience

Essential Roles and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications

• Must be at least 18 years of age
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a current and valid driver's license
• Ability to work Monday - Saturday

Employee Benefits

• Full-time, flexible scheduling if needed
• Facility is closed on Sundays
• Paid vacation
• Paid holidays
• Benefits include Medical, Dental, and Vision plans
• 401(k) plan

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.