Automotive Service Advisor

Generation Auto Group; East Meadow (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Perks & Discount Program

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Autoworld Kia in East Meadow, NY seeks an experienced Service Advisor to be the crucial link between customers and the service department. You will greet customers, collect vehicle information (VIN, make, model, year, mileage), document issues on repair orders, and coordinate repairs and maintenance with technicians.

You will provide clear service recommendations and transparent cost estimates, communicate progress to customers, obtain authorizations, and ensure high customer satisfaction.

Qualifications

• Previous Automotive Service Advisor or Service Writer experience preferred.
• Kia experience is a plus.
• Must be available to work Saturdays.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Greet customers and collect vehicle information (VIN, make, model, year, mileage).
• Write up repair issues on the repair order and conduct a preliminary inspection.
• Test drive and reference service history to diagnose issues.
• Provide clear service recommendations and cost estimates for labor and parts.
• Coordinate with service dispatcher, technicians, and parts department; keep customers informed.
• Obtain customer authorization for repairs and signatures on repair orders.

Skills

Customer service

Communication skills

Interpersonal skills

DMS experience

Tools

DMS (Dealer Management System)

Job description

• Perks & Discount Program

As a Service Advisor at Autoworld Kia, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

What You’ll Do

• Customer Interaction:
  • Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
  • Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Documentation and Vehicle Inspection:
  • Write up customer's vehicle problems accurately and clearly on the repair order.
  • Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test Drive and Evaluation:
  • Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
  • Refer to the vehicle's service history to ensure a comprehensive assessment.
• Service Recommendations:
  • Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
  • Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Cost Estimate:
  • Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
  • Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Communication and Coordination:
  • Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
  • Keep customers informed of the progress of their vehicle repairs throughout the day.
  • Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
  • Obtain customer authorization for all repairs
• Customer Satisfaction:
  • Address any customer concerns or questions with patience and professionalism.
  • Obtain the customer's signature on the repair order and provide them with a copy for their records.

What We’re Looking For

• Previous Automotive Service Advisor or Service Writer experience preferred
• Kia experience is a plus
• Tekion experience is a plus
• Must be available to work Saturdays
• Strong customer service, communication, and interpersonal skills
• Knowledge of automotive maintenance, repair orders, and service recommendations
• Organized, detail-oriented, and able to multitask in a fast-paced service department
• Professional, punctual, reliable, and customer-focused
• Comfortable using dealership management systems (DMS), computers, and automotive service technology
• Strong problem-solving skills and willingness to learn and grow

Why Work For Generation Auto Group?

What We’ll Give You

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Aflac Insurance
• 401(k) with Employer Match
• Paid Holidays
• Employee Purchase Program
• Referral Programs
• Perks & Discount Program
• Monthly Employee Celebrations
• Paid Manufacturer Training
• Company-Supplied Uniforms

Who We Are

Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.

Our Collection Includes

• Generation Kia – Bohemia, New York
• Generation Buick GMC – Bohemia, New York
• Autoworld Kia – East Meadow, New York
• Nutley Kia – Nutley, New Jersey
• Rock Ridge Nissan & Infiniti – Denville, New Jersey
• Freedom Ford – Woodbridge, New Jersey

We are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.

Equal Employment Opportunity

Generation Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.