Automotive Service Advisor

Southpoint Honda; Durham (NC); On-site; USD 60,000 - 175,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid PTO

Employee discounts

Internal advancement opportunities

Flexible 4-day work week

Alternating Saturdays

Job summary

Southpoint Honda in Durham, NC is seeking Automotive Service Advisors to join a high-volume service team. Earn $60k-$175k+ yearly with top performers; four-day work weeks with alternating Saturdays, and internal opportunities for advancement and training.

Ideal candidates bring proven customer service experience, strong communication, and CRM software familiarity to guide customers through service options while building lasting relationships with clients and teammates.

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to guide customers through the service process.
• Excellent communication and emotional intelligence.
• CRM software experience required.

Responsibilities

• Assist customers through the service process.
• Explain service options and pricing clearly to customers.
• Upsell and guide customers to maintenance and repairs.
• Maintain relationships using CRM and ensure follow-up.
• Collaborate with technicians to ensure timely service.

Skills

Customer experience

CRM experience

Communication skills

Emotional intelligence

Service experience

Tools

CRM software

Job description

$60k-$175k+ Yearly Earning Potential for Top PerformersYearly Accrued PTOFlexible ScheduleInternal Advancement OpportunitiesSouthpoint Honda, a Hudson Automotive Company, is actively seeking Automotive Service Advisors to join our award-winning, high-volume service team.Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast.Why choose Southpoint Honda and Hudson Automotive Group?Competitive Compensation ($60k-$175k+ Yearly Potential for Top Performers)Additional Manufacture Incentives/BonusesCompany Provided Training and Career DevelopmentInternal Advancement OpportunitiesFlexible Work Schedule (4-day Work Week, Alternating Saturdays)Previous Customer Service Experience RequiredPrevious Service/Sales Experience PreferredOther Benefits we offer:Medical, Dental, Vision InsuranceLife Insurance401k with matchPaid Vacation/HolidaysAccrued PTOEmployee development through training and advancement opportunitiesEmployee discounts on products & servicesBalanced work scheduleQualifications:Proven experience delivering a strong customer experience.Ability to successfully guide customers throughout the service process.Customer Relationship Management (CRM) Software Experience.Excellent communication skills.Strong amount of emotional intelligence.Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.