Automotive Service Advisor

Bill Dube Ford; Dover (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Bill Dube Ford is seeking a Service Advisor to bridge the gap between Service Technicians and customers. This role involves direct customer interaction, ensuring a great service experience, and maintaining high customer satisfaction. Join a respected dealership with a strong moral compass and a commitment to employee welfare.

Benefits

401K with match

Full medical and dental insurance

Employee purchase plans

Life insurance

Paid vacation and holidays

Qualifications

• Proven ability to provide an exceptional customer experience.
• Demonstrated communication and organizational skills.

Responsibilities

• Set, confirm, and prepare for appointments with customers.
• Produce repair orders with cost and time estimates.
• Follow up with customers to ensure satisfaction.

Skills

Customer Experience

Communication

Interpersonal Skills

Organizational Skills

Education

High School Diploma

Job description

Position Overview at Bill Dube Ford Toyota

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Bill Dube will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for Bill Dube?

• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

What We Offer

• State-of-the-art 24 bay shop recently built in 2017
• Heated shop
• Shop equipped with the newest technology and equipment
• Clean and professional work environment
• 401K with match
• Full medical and dental insurance
• Employee purchase plans
• Life insurance
• Paid vacation and holidays

**Contact our Service Director**

Mike Spencer

603.749.5500 x.170

[e-mail]

Bill Dube is an equal opportunity employer and a drug-free workplace.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws.