Automotive Service Advisor

Bill Dube Ford Toyota; Dover (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive service center is seeking an Automotive Service Advisor to act as the liaison between service technicians and customers. This role involves ensuring a great service experience, managing appointments, and providing transparent repair orders. Candidates should have strong communication skills and a high school diploma. The position offers a modern work environment with various employee benefits.

Benefits

401K with match

Full medical and dental insurance

Employee purchase plans

Life insurance

Paid vacation and holidays

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Experience and desire to work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Produce repair orders for customers, including cost and time estimates.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Interpersonal Skills

Organizational Skills

Education

High school diploma or equivalent

Job description

Join to apply for the Automotive Service Advisor role at Bill Dube Ford Toyota

3 days ago Be among the first 25 applicants

Join to apply for the Automotive Service Advisor role at Bill Dube Ford Toyota

Position Overview at Bill Dube Ford Toyota

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Bill Dube will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty
  
  
  

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record
  
  
  

Why should I come work for Bill Dube?

• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect
  
  
  

What We Offer

• State-of-the-art 24 bay shop recently built in 2017
• Heated shop
• Shop equipped with the newest technology and equipment
• Clean and professional work environment
• 401K with match
• Full medical and dental insurance
• Employee purchase plans
• Life insurance
• Paid vacation and holidays
• Contact our Service Director
  
  
  

Mike Spencer

603.749.5500 x.170

[e-mail]

Bill Dube is an equal opportunity employer and a drug-free workplace.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Bill Dube Ford Toyota by 2x

Sign in to set job alerts for “Automotive Service Advisor” roles.

New Car Client Advisor - Ira BMW of Stratham

Automotive Sales Professional - Ira BMW of Stratham

Full Time Lube Technician $500 sign on bonus

Nissan Automotive Technician / Lube Tech

Used Car Technician/Mechanic (5-Day Work Week) - Ira BMW of Stratham

Quick Lube Tech (Quick Lubrication Technician)

Automotive Technician/Mechanic (4-Day Work Week) - Ira BMW of Stratham

Service Advisor, Diesel / Heavy Duty Trucks - Full Benefits Day One

Automotive Technician/Mechanic (4-Day Work Week) - Ira BMW of Stratham

Amesbury, MA $33,000.00-$40,000.00 2 weeks ago

Services Trainer & Technical Writer - Data Center Solutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.