Winter Haven Honda - Automotive Service Advisor

Winterhavenhonda; Winter Haven (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive group as a Service Advisor at Winter Haven Honda. This full-time role involves guiding customers through their service needs, ensuring satisfaction while promoting additional services. Ideal candidates will have a passion for customer service and a background in automotive repair.

Benefits

Competitive Pay Plan

Strong mentorship program

Opportunities for growth

Ongoing Training and Education

Employee Discounts

Paid Vacation

Full insurance benefit options

401(k) Retirement Plan

Team-oriented work environment

Qualifications

• One year of dealership Service Advisor experience preferred.
• Record of exceptional customer satisfaction.
• Valid driver's license in good standing.

Responsibilities

• Greets and consults with customers to identify service needs.
• Sells additional services and updates customers on repair status.
• Serves as primary contact for service and repair matters.

Skills

Customer Satisfaction

Problem Solving

Tools

CDK

Job description

Job Details

Job Location: Winter Haven Honda - Winter Haven, FL

Position Type: Full Time

Salary Range: Undisclosed

Greenway Automotive Groupis one of the world's most progressive, privately held automotive companies proudly servingFlorida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China.The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability.Greenway Automotive Group is an Equal Opportunity Employer.

Winter Haven Honda is looking for an experienced and motivated automotive dealership Service Advisor to join our team!

The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done.Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

RESPONSIBILITIES:

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

QUALIFICATIONS:

• One year of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• CDK experience; preferred

BENEFITS:

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment