Automotive Service Advisor

Burnham Nationwide, Inc.; Chambersburg (Franklin County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service center is seeking a full-time Service Advisor to provide exceptional customer service and manage service appointments. The role involves diagnosing customer issues, working with technicians, and maintaining relationships with customers. Ideal candidates will have strong communication skills and previous automotive service experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

Bonus and annual incentive programs

Qualifications

• Previous experience as a Service Advisor or in an automotive service role.
• Proficiency with computer applications such as Microsoft Office.
• Excellent customer service and interpersonal skills.

Responsibilities

• Meet with customers to discuss automotive service needs.
• Schedule service appointments and order vehicle parts.
• Create and explain repair estimates to customers.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

Automotive maintenance/repair certifications

Tools

Microsoft Office

Job description

Job Summary
At Shively Motors, we are looking to hire a full-time Service Advisor to join our growing team. As Service Advisor, you will be the primary contact with customers for scheduling and maintenance of their vehicles. You will work with customers and technicians to keep vehicles serviced and running correctly, while also providing exceptional customer service.

Compensation & Benefits
We offer competitive salaries that are commensurate with experience, plus various benefits such as medical, dental, and vision insurance. You will also be eligible for bonus and annual incentive programs.

Responsibilities
• Meet with customers to discuss their automotive service needs
• Schedule service appointments
• Order vehicle parts and materials
• Diagnose customer issues and relay to technicians and service managers
• Create and explain repair estimates to customers
• Utilize company software to manage documentation
• Maintain and foster professional relationships with customers and vendors
• Recommends additional repairs and services

Requirements
• Previous experience as a Service Advisor or other automotive service role
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Ability to work effectively in a team environment
• Proficiency with computer applications such as Microsoft Office
• Valid driver’s license and automotive maintenance/repair certifications

EEOC Statement
We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.