Automotive Service Advisor

Burnham Nationwide, Inc.; Wesley Chapel (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive services company is seeking an Automotive Service Advisor to manage customer interactions and ensure quality automotive service. Responsibilities include diagnosing vehicle issues, creating repair orders, and maintaining customer relationships. Ideal candidates will have a strong customer service background and experience in automotive services, with opportunities for internal promotions available.

Benefits

Opportunity for internal promotion and career growth

Competitive pay plan

401(k) retirement plan options

Full benefits including dental, health, vision, medical

Qualifications

• Previous experience as an automotive Service Advisor.
• Ability to communicate complex technical concepts to customers.

Responsibilities

• Ascertains automotive problems by listening to customer's description.
• Prepares repair orders by obtaining approval signatures.
• Maintains customer rapport by explaining estimates and expected return of vehicle.

Skills

Customer service skills

Sales experience

Proficiency with computers and technology

Education

Certification through the National Institute for Automotive Service Excellence

Job description

About Us

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• Opportunity for internal promotion and career growth with company
• Competitive pay plan
• 401(k) retirement plan options
• Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.

Advanced skills:While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience.