Automotive Service Advisor

Byersimportsjaguar; Columbus (OH); On-site; USD 25,000 - 52,000; Full time

Job summary

A leading automotive company is seeking an Automotive Service Advisor in Columbus, OH. In this role, you will engage with customers to provide outstanding service and manage their vehicle's service experience. Join a company that values a healthy work-life balance with benefits including medical and ongoing professional development.

Benefits

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Paid Vacation

Paid Company Holidays

Company Outings and Activities

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Custom and Competitive Wage Plans

Qualifications

• At least 2 years of experience in a customer-facing role.
• Proven record of positive customer satisfaction results.

Responsibilities

• Answer service calls and set appointments.
• Write repair orders and communicate details to customers.
• Assist clients through the service process and serve as a liaison.

Skills

Customer Satisfaction

Communication Skills

Organizational Skills

Self-motivation

Job description

2 weeks ago Be among the first 25 applicants

• CLOSED on Sundays to create a schedule that allows you a job and a life
  
  
  

Germain Jaguar Land Rover Easton

Automotive Service Advisor

Columbus, OH

Germain Offers:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Vacation
• Paid Company Holidays
• Company Outings and Activities
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans
• CLOSED on Sundays to create a schedule that allows you a job and a life
  
  
  

As a Service Advisor, you will own the customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure
  
  
  

Qualifications:

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record
  
  
  

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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