Automotive Service Advisor

Napleton Automotive Group; Lake Park (FL); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Sick Time

Discounts on services and vehicles

Ongoing training

Job summary

Napleton Automotive Group is seeking a Service Advisor at North Palm Hyundai. The role serves as the liaison between customers and technicians, presenting repair recommendations and maintaining clear, timely communication throughout the service experience.

Responsibilities include writing repair orders with transparent estimates and ensuring customer satisfaction. The position emphasizes excellent customer service, tech-savviness, and a strong work ethic in a busy service lane.

Qualifications

• Excellent customer service skills required.
• Proficient with technology and able to learn new systems.
• Automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to understand vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Maintain timely and clear communication with customers and technicians.

Skills

Customer service

Tech Savvy

Automotive service advisor experience

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atNorth Palm Hyundai,theService Advisoris a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of$60,000-$120,000+ per year.This includes incentive-based pay, so your skills and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.