Automotive Service Advisor

Vista Toyota; Casper (WY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) with employer contribution

Wellness reimbursement

Tuition reimbursement

Employee discounts

Job summary

Vista Nissan in Casper, WY is seeking an experienced Service Advisor to bridge customers and technicians, delivering transparent communication, accurate estimates, and a positive service experience. You will guide maintenance decisions, review warranties, and help uphold our trusted automotive care reputation.

Ideal candidates are strong communicators who stay organized under pressure, excel at customer service, and can explain maintenance needs clearly.

Qualifications

• 2+ years automotive dealership service advisor experience.

Responsibilities

• Greet customers and document concerns on repair orders.
• Explain repair estimates and warranty options to customers.
• Provide accurate cost and time estimates before work begins.
• Coordinate with technicians to manage repair order flow.
• Maintain transparent, proactive communication with customers throughout the service experience.

Skills

Strong communicator

Organized & detail-oriented

Customer-focused

Goal-driven

Calm under pressure

Vehicle maintenance knowledge

Job description

Are you ready to join a trusted brand that values your expertise and offers career growth? Vista Nissan is seeking an experienced, customer-focused Service Advisor to join our high-performing team! This is an exciting opportunity to build your career with a company that values integrity, growth, and exceptional service.

Competitive Pay - Opportunity to earn $50,000 to $60,000 annually| Career Advancement | Excellent Benefits

What We Offer:

• A career path with ongoing training and professional development opportunities
• Paid Time Off starting on your first day of employment
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Fitness and Wellness reimbursement of up to $75 per month
• Tuition reimbursement for automotive-related education
• Employee discounts on vehicles, parts, and service
• A supportive, team-driven culture that values your success

Position Overview:

As a Service Advisor , you’ll be the bridge between our customers and technicians — ensuring every customer receives transparent communication, accurate repair estimates, and a positive service experience. You’ll guide customers through maintenance and repair decisions, review warranties and coverage options, and help maintain our reputation for trusted automotive care.

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering an exceptional customer experience.

Who You Are:

• A skilled communicator who builds trust and rapport quickly
• Organized and detail-oriented with strong follow-up abilities
• Motivated to meet and exceed productivity and customer satisfaction goals
• Calm and positive under pressure — you turn challenges into opportunities
• Passionate about educating customers on vehicle maintenance and safety
• Experienced in automotive service (2+ years in a dealership environment)

Essential Responsibilities:

• Greet each customer promptly and courteously; set a professional and welcoming tone
• Listen to customer concerns and document them clearly on repair orders
• Review warranty and service contract coverage and explain repair recommendations
• Provide accurate cost and time estimates before work begins
• Keep customers informed on repair progress and contact them promptly with updates
• Advise customers of additional maintenance needs in a transparent, professional manner
• Schedule appointments, coordinate with technicians, and manage repair order flow
• Interpret warranty information and handle related claims appropriately
• Assist the Service Manager as needed and follow all company policies and safety procedures

Requirements:

• Minimum 18 years of age
• At least 2 years of automotive dealership experience in a service advisor or similar role
• Valid driver’s license and a clean driving record
• Ability to pass a background check and pre-employment drug screening
• Authorized to work in the United States

Who We Are:

Vista Nissan , part of the Summit Automotive Partners family, operates on a foundation of Humility, Integrity, and Passion. We believe in the Power of Yes — empowering our team members to create stress-free, personalized experiences for our customers.Summit Automotive Partners is a privately held automotive group headquartered in Centennial, Colorado, operating 11 dealerships across Colorado, Wyoming, and New England. Our people-first culture drives everything we do — because when our associates thrive, our customers do too.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee’s religious beliefs or practices.

111 SE Wyoming Blvd. Casper, WY 82609