Automotive Service Advisor

Vadenchevroletpooler; Knoxville (TN); On-site; USD 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disability Insurance

401(k) Retirement Plan with Company Match

Paid Holidays and Paid Time Off

Employee Discounts on Products & Services

Opportunity for advancement

Job summary

Vadenchevroletpooler is seeking a Service Advisor for their Land Rover Knoxville location, offering uncapped earning potential exceeding $100,000 based on performance. Responsibilities include scheduling service appointments, greeting customers, and advising on vehicle maintenance needs. Ideal candidates should possess strong communication skills and a detail-oriented mindset. Previous experience is preferred, but training will be provided. The position includes a full-time schedule with great benefits, including medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• Previous Service Advisor experience is preferred, but we will train the right individual.
• General knowledge of vehicle mechanical operations is preferred.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Schedule appointments for service/maintenance/recall work.
• Greet customers and inspect their vehicle.
• Advise customers about necessary/suggested services and costs.

Skills

Customer Communication Skills

Detail-driven mindset

Problem-solving

Tools

CDK

MyKaarma

Job description

Industry-leading Pay Plan | Great Benefits | Career Growth Opportunities

Job Intro

Join Our Luxury Automotive Team at Land Rover Knoxville!Do you thrive in a fast-paced, customer-focused environment? Are you passionate about delivering exceptional service and building lasting client relationships? If so, Land Rover Knoxville wants to meet you!We’re part of the Furrow Automotive Group, a trusted, family-owned company representing some of the most prestigious automotive brands in the world—including Porsche, Mercedes-Benz, and INFINITI. Many of our team members have built long, rewarding careers here—and now it’s your turn.

Job Description

Schedule appointments for service/maintenance/recall workGreet customers and inspect their vehicleAdvise customers about necessary/suggested services and costs and more.

• Uncapped Earning Potential – $100,000+ based on your performance
• Industry-Leading Pay Plan – Discuss your background and earning potential in your interview
• Luxury Brand Experience – Work with Land Rover, part of a high-end, reputable dealership network
• Medical, Dental, Vision, and Disability Insurance
• Company Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Full-time, 4-Day Work Week
• Employee Assistance Program (EAP)
• Opportunity for advancement

Responsibilities

• This role involves proactive communication, problem-solving, and detailed coordination to exceed our clients' needs and expectations consistently. The ideal candidate will professionally manage communications and relationships with both our luxury clients and internal associates. Success in this role requires a detail-driven mindset, strong interpersonal skills, and a willingness to go the extra mile to deliver a truly exceptional, luxury-level client experience.

Requirements

• Previous Service Advisor experience is preferred, but we will train the right individual
• CDK and MyKaarma experience is a plus!
• General knowledge of vehicle mechanical operations is preferred
• Bilingual (Spanish/English) a plus
• Customer Communication Skills are expected and rewarded
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Must pass pre-employment screening
• We are a Drug-Free Workplace

Terms

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.