Automotive Service Advisor

Campus Auto; Blacksburg (VA); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

5 Paid Holidays

Paid uniforms

Paid Training

No Weekends

401k with Match

Job summary

Hireology in Blacksburg, VA seeks a Campus Automotive Service Advisor to coordinate customer vehicles for servicing and interact with customers using the latest diagnostic technology in a fast-paced, customer-focused environment.

You will promote parts and accessories, provide accurate cost and time estimates, and ensure approvals for needed work while maintaining excellent customer relationships.

Qualifications

• Prior experience as a service advisor or service writer required.
• Candidates MUST possess above-average phone and communication skills.
• Must bring a positive, upbeat attitude to this role and be completely comfortable up-selling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction.
• Must have the ability to communicate technical information in non-technical terms to clients.
• Ability to evolve and adapt to changing business needs.

Responsibilities

• Making appointments, processing repair orders, quotes and invoices.
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Skills

Service advisor experience

Excellent communication

Upselling

Customer follow-up

Explain technical info

Job description

As a Campus Automotive Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.

What We Offer:

• Health Insurance
• Paid Time Off
• 5 Paid Holidays
• Paid uniforms
• Paid Training
• No Weekends
• 401k with Match

Responsibilities will include:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Specific skills required:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable up-selling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs