Automotive Service Advisor

Easycare; West Virginia; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Easycare in Newell, United States is seeking a customer-focused Service Advisor who can greet customers, schedule appointments and act as liaison between customers and service techs.

The role emphasizes strong communication, selling recommended services, providing repair estimates, and maintaining CSI scores per dealership standards. Experience is welcome but not required.

Qualifications

• Experience in customer service or sales is a plus but not required.
• Excellent communication and interpersonal skills.
• Ability to greet customers warmly and understand their needs.
• Comfortable explaining repairs and costs to customers.
• Capable of maintaining a professional appearance and demeanor.
• Willingness to work in a fast-paced automotive service environment.
• Strong attention to detail and accuracy in estimates.
• Customer-focused with a problem-solving mindset.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Job description

Newell, United States | Posted on 08/31/2026

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  
• Listen to eachcustomer and clearly articulate repair needs totechs
  
• Upsellrecommended/additional services using low-pressure,high-integrity methods
  
• Provideaccurate estimates of repair/maintenancecosts
  
• Adherence todealership policy on customer vehicle care andoperation
  
• Follow up oneach repair and keep customers informed ofprogress
  
• Sell andmanage extended warranties
  
• Inspect repairquality and ensure that all work is complete
  
• Notifycustomers when vehicles are ready for pickup
  
• Review andexplain repairs and associated costs withcustomers
  
• Handle minorcustomer concerns and complaints
  
• Keep ServiceManager informed of all problems and potentialproblems
  
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
  
• Compensationis based on experience and is competitive with the retail automotive market.
  
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.