Automotive Service Advisor

Aurora Point S Tire & Auto; Aurora (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A leading tire and auto service provider in Aurora, Colorado, is seeking a Service Advisor to be the main contact between customers and the service department. The ideal candidate will have excellent communication skills, a customer-focused mindset, and a background in the automotive industry. Responsibilities include conducting inspections, providing service recommendations, and ensuring high customer satisfaction. The company offers a supportive work environment and opportunities for advancement.

Qualifications

• Prior experience in a customer service role within the automotive industry.
• Proficient in using various computer systems related to service and sales.

Responsibilities

• Act as the primary contact between customers and service department.
• Conduct inspections and document customer concerns.
• Educate customers on routine maintenance and service needs.

Skills

Customer service

Communication

Technical understanding

Problem-solving

Time management

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Summary

Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor coordinates with technicians, manages service schedules, and follows up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform all duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
• Documenting the customer's concerns and collecting relevant information
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns
• Providing clear explanations of recommended tires and/or services, including costs and timeframes
• Providing customers with accurate cost estimates for proposed tires and/or basic services
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers
• Suggest preventive maintenance services and upsell additional services when appropriate
• Educating customers about the importance of routine maintenance
• Ordering necessary tires for customers
• Understanding inventory and ensuring the availability of required tires
• Educating customers on tire and basic service best practices and answering questions

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
• The ability to upsell services and products based on vehicle condition and customer needs

Company Overview

Are you ready to join the winning team? At Aurora Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.