Automotive Sales Receptionist Nissan

Empire Automotive Group

New York (NY)

In loco

USD 40.000 - 50.000

Tempo pieno

14 giorni+

Una candidatura completa in un minuto

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Vantaggi offerti da questo lavoro

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Descrizione del lavoro

A leading automotive group in New York is looking for a Sales Receptionist to be the welcoming voice of their sales department. The role requires a friendly and professional individual with strong communication skills and experience in customer service. Bilingual proficiency in Spanish and English is required. Responsibilities include greeting customers, managing calls, and ensuring a high-quality customer experience. The company offers numerous benefits including health insurance and paid time off. Join the team today!

Competenze

Minimum of one year of experience in customer-facing or phone-based service roles as a Receptionist.
Professional appearance and demeanor in business attire.
Friendly, enthusiastic, and reliable with a positive attitude.

Mansioni

Greet customers and answer incoming calls with professionalism.
Conduct outbound follow-up calls for positive customer experiences.
Document and track customer concerns through to resolution.

Conoscenze

Bilingual proficiency in Spanish and English

Excellent communication

Interpersonal skills

Organizational abilities

Solid work ethic

Strumenti

Microsoft Office

Descrizione del lavoro

Position: Sales Receptionist

Be the First Impression That Inspires Lasting Loyalty!

Job Description

Empire Nissan of Bay Ridge

We're looking for a personable and professional Sales Receptionist to be the welcoming voice and smile of our sales department. If you're a natural people‑person who thrives on delivering exceptional service, this is your chance to make every customer feel like a VIP. We're looking for someone friendly, attentive, and eager to create memorable experiences—one interaction at a time.

At Empire Automotive Group, we’re not just building careers—we’re cultivating a culture of excellence and opportunity. As one of the fastest‑growing auto groups in the nation, your drive and dedication will never go unnoticed.

Bring your energy. Bring your passion and bring your best.

Your next chapter starts right here at Empire Nissan!

Responsibilities

Greet customers and answer incoming calls with professionalism and warmth.
Conduct outbound follow‑up calls to ensure a positive customer experience.
Review, confirm, and reschedule daily appointments; complete daily call activities.
Monitor and organize customer concerns, escalating to management when appropriate.
Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
Build and maintain trust with both customers and team members.
Accurately document and track customer concerns through to resolution.
Proactively engage customers by identifying their needs before being prompted.
Collaborate with fellow dealership staff to resolve customer questions and concerns.
Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Qualifications & Requirements

Bilingual proficiency in Spanish and English required; must be able to communicate clearly and professionally with a diverse clientele.
Excellent communication, interpersonal, and organizational abilities.
Professional appearance and demeanor in business attire, representing Empire with confidence.
Strong listening skills and empathetic approach to customer interactions.
Solid work ethic with the ability to thrive in a fast‑paced, results‑oriented environment.
Proven track record of delivering exceptional customer service through expertise, trust‑building, and a focus on satisfaction.
Minimum of one year of experience in customer‑facing or phone‑based service roles as a Receptionist.
Friendly, enthusiastic, and reliable with a positive, team‑oriented attitude.
Receptive to constructive feedback and committed to ongoing personal development.
Availability for a Monday–Friday, with flexibility to support holidays and weekends if needed.
Proficient multitasker with strong computer skills, including Microsoft Office.
Maintains a clean, organized, and detail‑oriented workspace.

The job descriptions and responsibilities above will be required, but not limited to any other job‑related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits