Automotive Sales Concierge

US Lawns; Huntington Station (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Large inventory and strong marketing

Friendly hours 10:00 AM–7:00 PM

Training provided

Job summary

Empire One in Huntington Station, NY seeks a motivated Sales Concierge to engage customers, understand their needs, and guide them toward the right vehicle, new or used, through a consultative, service‑driven approach.

Join Empire Automotive Group's Empire One and benefit from a large inventory, a structured bonus plan, dependable hours from 10:00 AM to 7:00 PM, and opportunities to grow professionally while delivering outstanding customer experiences.

Qualifications

• Three years of successful sales or customer service experience.
• Ability to engage customers and understand their needs.
• Willingness to learn automotive sales and use provided tools.

Responsibilities

• Master Product Knowledge: stay expert on new and pre-owned inventory.
• Build Lifelong Client Relationships: cultivate trust and loyalty for repeat business.
• Lead with a Consultative Approach: ask thoughtful questions to guide buyers.
• Resolve Concerns with Care: address inquiries promptly using CRM, phone, text, and email.
• Deliver Exceptional Vehicle Presentations: conduct engaging demonstrations of features and benefits.
• Drive Referral Business: follow up to encourage referrals.
• Lead by Example: support teammates and foster a high-performing environment.
• Report to Senior Management: communicate goals and performance insights.

Skills

People skills

Enthusiasm

Professional attitude

Strong work ethic

Tools

CRM tools

Microsoft Office

Job description

Job Description

Sales Concierge – Empire One

We’re seeking a motivated, high-performing Sales Concierge with a passion for helping customers and a drive to succeed. If you’re energetic, enthusiastic, and ready to elevate your career, this is the opportunity for you.

We offer a competitive pay plan with a structured bonus, supported by one of the region’s largest inventories, over 5,000 vehicles in stock. Empire Automotive Group is a Top 50 performing group in the country, providing the traffic, resources, and support needed to excel.

Compensation and Benefits

• Competitive weekly salary up to $800
• Bonus opportunities that grow as you succeed
• High volume customer engagement and sales potential
• Friendly hours from 10:00 AM to 7:00 PM
• Large, ready-to-sell inventory and strong marketing support

Role Overview

This position offers a unique opportunity to build lasting relationships with both new and returning customers. You’ll proactively engage potential customers, understand their needs, and guide them toward the right vehicle, new or used through a consultative, service‑driven approach. Empire Automotive Group provides a strong path for personal and financial growth, including opportunities to develop leadership skills while delivering an outstanding customer experience.

Candidate Requirements

• If you’ve built your career in sales or customer service and are ready to transition into automotive sales, Empire Automotive Group will train you from the ground up. No automotive experience is needed; just drive, professionalism, and a willingness to learn.
• Strong people skills, enthusiasm, and a positive, professional attitude
• High energy, strong work ethic, and a willingness to learn customer needs
• Ability to use all provided tools and resources to drive performance and deliver exceptional service

Your daily work schedule:

The candidate must have at least three years of successful sales or customer service experience and a strong desire to understand customer needs, utilizing all available tools for success. The role requires excellent people skills, enthusiasm, energy, a positive attitude, and genuine drive. Candidates should also demonstrate strong telephone communication and solid computer proficiency.

Responsibilities:

• Master Product Knowledge: Continuously build expertise in both new and pre-owned inventory, including trim levels, optional packages, and cutting‑edge technologies — becoming the go‑to authority on every vehicle we offer.
• Build Lifelong Client Relationships: Cultivate trust and rapport with customers to create a loyal client base that returns for future purchases and referrals.
• Lead with a Consultative Approach: Engage customers through thoughtful questions and active listening to guide them toward the right vehicle for their needs and lifestyle.
• Resolve Concerns with Care: Address customer inquiries and concerns promptly and professionally using CRM tools, phone, text, and email — always aiming for timely, effective solutions.
• Deliver Exceptional Vehicle Presentations: Conduct high‑quality, engaging demonstrations that showcase the features and benefits of each vehicle with confidence and clarity.
• Drive Referral Business: Follow up with buyers to ensure satisfaction and encourage repeat and referral opportunities.
• Thrive in Sales Situations: Learn to navigate objections with poise and persistence, turning challenges into opportunities.
• Lead by Example: Support your teammates in achieving sales goals and contribute to a collaborative, high‑performing environment.
• Report to Senior Management: Communicate regularly with leadership regarding goals, activities, performance reviews, and strategic insights.
• Bring Your Best Every Day: Show up with energy, professionalism, and a winning attitude — ready to lead, learn, and succeed.

Qualities we’re looking for:

• Demonstrated excellence in communication, interpersonal, and organizational skills.
• Reliable, punctual, and professionally presented, consistently representing Empire with integrity and business‑appropriate attire.
• Proven commitment to attendance and timeliness, with a strong sense of personal accountability.
• Empathetic and attentive leadership style, with a deep understanding of the value of active listening.
• Strong work ethic and ability to thrive in a fast‑paced, results‑oriented environment.
• Track record of delivering exceptional customer service through product knowledge, trust‑building, and a focus on customer satisfaction.
• Friendly, enthusiastic, and dependable, with a consistently positive, team‑oriented attitude.
• Receptive to constructive feedback and committed to continuous personal and professional growth.
• Flexible availability, including willingness to work weekends and holidays as needed.
• Proficient in Microsoft Office and capable of managing multiple tasks efficiently in a digital environment.
• Maintains a clean, organized, and detail‑focused workspace that reflects pride in presentation.
• Demonstrated career stability and upward growth across previous roles.

The job descriptions and responsibilities above will be required but not limited to any other job‑related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Empire One147 W 11th St, Huntington Station, NY 11746

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• Free world-class sales training classes
• 401(K) Plan
• Paid Time Off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Insurance
• We promote from within