Automotive Sales Manager

Jack Madden Ford Sales Inc; Norwood (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

Jack Madden Ford Sales Inc. seeks an Automotive Sales Manager with a commercial and fleet focus to lead the sales team and grow profitable relationships with business customers. You will drive showroom activity and field outreach, supervise staff, and ensure excellent customer experiences throughout the buying journey.

The role emphasizes building repeat business, understanding fleet needs, and coordinating with finance, service, and parts to keep customers satisfied and vehicles on the road.

Qualifications

• Proven record of leading a sales team and driving results.
• Experience with commercial or fleet accounts preferred; Ford experience is a plus.
• Ability to desking deals, manage a pipeline, and use CRM tools.

Responsibilities

• Lead sales team in showroom and field to generate business.
• Develop relationships with commercial and fleet customers and grow repeat business.
• Coordinate with finance, service, and parts for a smooth purchasing experience.
• Track activity and milestones to strengthen long-term customer relationships.

Skills

Sales management

CRM proficiency

Fleet/commercial sales

Relationship building

Job description

Automotive Sales Manager – Commercial & Fleet Focus

About Us

Our Ford dealership has been family owned for over 70 years. We believe you can build a successful career in automotive retail and still have time for life outside the dealership. We’re looking for a hands‑on Sales Manager who shares that outlook and can lead our sales team while growing relationships with commercial and fleet customers.

About the Role

This is a sales management role that will require you to work with our team to help generate business in the showroom and outside the showroom as well.

The right person combines strong automotive sales management skills with a relationship‑driven approach to business development. You understand that a commercial customer may be buying one work truck today and planning a fleet replacement next year. Your job is to earn both opportunities.

Key Responsibilities

Sales Leadership

• Coach, develop, and hold salespeople accountable for prospecting, follow‑up, customer experience, and results.
• Lead sales meetings, review the pipeline, and set clear goals for sales volume, profitability, and customer retention.
• Desk deals, appraise trades with the appropriate team, support negotiations, and help close business professionally.
• Maintain consistent CRM use and a disciplined process from the first inquiry through delivery and follow‑up.

Commercial and Fleet Business Development

• Build new relationships through outbound prospecting, business visits, referrals, and local networking.
• Develop repeat business with existing commercial accounts and stay engaged as their vehicle needs change.
• Understand each customer’s business, budget, workload, towing and payload needs, and operating requirements.
• Guide customers toward appropriate Ford trucks, vans, configurations, and upfits in coordination with dealership and upfit partners.
• Build account plans around replacement cycles, business growth, and future vehicle requirements.

Customer Experience and Coordination

• Coordinate inventory sourcing, factory orders, upfit timelines, and deliveries, keeping customers informed throughout the process.
• Work closely with finance, service, and parts to create a smooth purchase and ownership experience.
• Help commercial customers plan around vehicle downtime and connect them with the right service support.
• Track account activity, sales opportunities, and customer feedback to strengthen long‑term relationships.

Qualifications

• Automotive sales management experience with a record of developing people and delivering results.
• Commercial or fleet sales experience strongly preferred; Ford experience is a plus.
• Confidence in desking deals, managing a sales pipeline, and using CRM tools to drive accountability.
• The initiative to develop business beyond showroom traffic and incoming leads.
• Strong communication, organization, follow‑through, and practical problem‑solving skills.
• A professional, customer‑first approach and a genuine interest in helping local businesses succeed.

Why Join Us?

Join a family‑owned Ford dealership with more than 70 years of history and a culture that values work‑life balance. This is an opportunity to lead a team, build a strong commercial customer base, and make a meaningful contribution to the store’s continued success.