Automotive Sales Consultant

Bud Clary Auto Group; Union Gap (WA); On-site; USD 40,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Job summary

An established industry player seeks a dynamic Automotive Sales Consultant to join their family-owned dealership network. This role involves engaging with customers, understanding their transportation needs, and guiding them through the vehicle selection process. You will be responsible for demonstrating vehicle features, closing sales, and ensuring customer satisfaction. With a strong emphasis on building relationships and providing exceptional service, this position offers a rewarding opportunity in a high-performance workplace. Join a team that values loyalty and growth, and make a significant impact in the automotive sales industry.

Qualifications

• Strong customer service skills and ability to build relationships.
• Knowledge of vehicle features and sales processes.

Responsibilities

• Assist customers in selecting vehicles and closing sales.
• Maintain high levels of customer satisfaction and follow-up.
• Stay informed about new products and sales techniques.

Skills

Customer Relationship Management

Sales Techniques

Product Knowledge

Communication Skills

Negotiation Skills

Education

High School Diploma

Sales Training Certification

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

SUMMARY

The Automotive Sales Consultant sells automobiles by understanding and demonstrating characteristics, capabilities, and features to customer satisfaction, developing customer relationships, qualifying buyers, and closing sales!

BENEFITS

• Comprehensive benefit package, including health, dental, and vision insurance.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• The range for this position is $40,000 - $120,000 per year

ESSENTIAL DUTIES

• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains product performance, application, and benefits.
• Describes all optional equipment available for customer purchase.
• Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Offers test drives to all prospects.
• Utilizes dealership sales control and follow-up system.
• Exhibits a high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends required product and sales training courses as directed by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns in all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership practices.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Reviews and analyzes personal performance at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.