Automotive Internet Sales Consultant

Bud Clary Auto Group; Washougal (WA); On-site; USD 40,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefit package

401(k) retirement plan

PTO & Paid Holidays

Job summary

A family-owned dealership network in Washington is seeking an Automotive Internet Sales Consultant to drive sales and customer satisfaction. The role involves assisting customers with vehicle selection, explaining product features, and following dealership procedures. Comprehensive benefits are offered including health insurance and retirement plans, along with a competitive salary range of $40,000 - $120,000 yearly.

Qualifications

• Must possess a valid driver's license and maintain an acceptable driving record.
• Strong ability to understand customer needs and product features.

Responsibilities

• Satisfies the transportation needs of vehicle purchasers.
• Assists customers in selecting a vehicle by asking questions.
• Explains product performance, application, and benefits.

Skills

Customer relationship management

Sales techniques

Communication skills

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

Our culture at Westlie Ford defines who we are and how we operate; it is a vital factor in our success. We maintain a workplace of high engagement, high-performance standards, and exceptional customer service. Furthermore, we support an environment of loyalty, growth, and satisfaction.

SUMMARY

The Automotive Internet Sales Consultant sells automobiles by understanding and demonstrating characteristics, capabilities, and features to customer satisfaction, developing customer relationships, qualifying buyers, and closing sales!

BENEFITS

• Comprehensive benefit package, including health, dental, and vision insurance.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• The range for this position is $40,000 - $120,000 per year

ESSENTIAL DUTIES

• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains product performance, application, and benefits.
• Describes all optional equipment available for customer purchase.
• Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits a high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends required product and sales training courses as directed by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns in all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership practices.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Reviews and analyzes personal performance at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.

Driving is an essential function of this position. Applicants must possess a valid driver's license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees. Bud Clary Auto Group uses E-Verify , an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.