Automotive Sales BDC Representative

Balise Auto Group; Raynham (MA); Presencial; USD 40 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k match

Health insurance

Paid time off

Paid holidays

Training & development

Weekly pay

Employee discounts

Resumo da oferta

Route 44 Toyota in Raynham, MA is seeking a Customer Service Specialist to handle calls, online inquiries, and follow up on leads. You will present financing options and guide customers to dealership resources. Competitive earning potential and a supportive, growth-oriented environment are offered.

The role includes ongoing training, benefits, and weekly pay in a fast-paced team setting where communication and positivity are valued. Flexibility and strong multitasking skills are a plus.

Qualificações

• Experience in customer service or call center environments is required.
• Proactive, positive, and collaborative attitude with strong communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• Bilingual proficiency is a plus but not required.

Responsabilidades

• Answer customer calls and establish follow-ups with sales appointments.
• Respond to internet, phone, and live chat inquiries using scripts and templates.
• Provide initial product information and direct customers to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book an appointment or who no-show.
• Participate in team and process improvement sessions.

Conhecimentos

Customer service

CRM tracking

Microsoft Office

Team player

Ferramentas

CRM system

Descrição da oferta de emprego

At Route 44 Toyota, we value our employees. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Route 44 Toyota, is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!What we offer:$40,000.00 - $75,000.00 annual earning potential based on performance, with top performers having the ability to earn above average.401k with Company matchMedical, Dental, Vision & Life InsurancePaid Time OffPaid HolidaysOngoing training and developmentWeekly PayEmployee discounts on service, parts and vehiclesResponsibilitiesAnswer customer calls and establish follows-up with sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualificationsAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsWhile performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 poundsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Computer & Internet skills requiredProficiency in Microsoft office applicationsAbility to follow through on leads and close salesProven experience in a customer service or call center environment a plusExcellent communications skills, both verbal and writtenAbility to multitask and prioritize in a fast-paced work environmentPositive, can-do attitudeTeam-orientedBilingual proficiency preferred but not required