Automotive Sales BDC Representative

Haddad GMC; Adams (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Career growth

Friendly work environment

Vehicle and service discounts

Training and development

Health insurance

Dental insurance

Vision insurance

401k with match

Paid sick leave

Paid vacation

Job summary

Haddad GMC in Adams, MA is seeking an Automotive Sales BDC Representative to support the sales team by managing customer communications, scheduling appointments, and ensuring a great customer experience throughout the vehicle purchasing process.

The role emphasizes strong communication and CRM proficiency, with opportunities for career growth within a well-established dealership in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills are expected.
• Previous automotive sales or BDC experience is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and CRM software.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries promptly and professionally.
• Schedule appointments for sales staff and follow up with customers to confirm.
• Maintain accurate records of customer interactions and update CRM systems accordingly.
• Assist in lead generation and qualification to support the sales team.
• Provide timely responses to customer questions regarding vehicle availability, financing, and promotions.
• Collaborate with sales and service departments to ensure seamless customer experiences.

Skills

Verbal and written communication

CRM proficiency

Multitasking

Organizational skills

Tools

CRM software

Job description

Join Haddad GMC as an Automotive Sales BDC Representative and become a vital part of our team in Adams, MA. In this role, you will be responsible for supporting our sales department by managing customer communications, scheduling appointments, and ensuring an excellent customer experience throughout the vehicle purchasing process. This is a great opportunity for someone with strong communication skills and a passion for the automotive industry to grow their career.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries promptly and professionally
• Schedule appointments for sales staff and follow up with customers to confirm
• Maintain accurate records of customer interactions and update CRM systems accordingly
• Assist in lead generation and qualification to support the sales team
• Provide timely responses to customer questions regarding vehicle availability, financing, and promotions
• Collaborate with sales and service departments to ensure seamless customer experiences

Requirements

• Excellent verbal and written communication skills
• Previous experience in automotive sales or BDC preferred but not required
• Strong organizational skills and attention to detail
• Ability to multitask and handle a fast-paced work environment
• Proficiency with computers and CRM software
• A positive attitude and commitment to customer satisfaction

Benefits

Competitive hourly wage of $17.00 - $19.00 per hour, paid weekly Plus Commission

• Opportunities for career growth and advancement
• Supportive and friendly work environment
• Employee discounts on vehicles and services
• Comprehensive training and ongoing development
• Health
• Dental
• Vision
• 401k with annual match
• sick
• vacation

About the Company

Haddad GMC is a well-established automotive dealership located in Adams, MA, known for delivering exceptional customer service and quality vehicles. Our team is dedicated to creating a positive and rewarding experience for our customers and employees alike. Join us and be part of a company that values hard work, integrity, and community involvement.

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