Automotive Sales BDC Representative

Haddad Auto Group; Adams (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k with annual match

Sick leave

Vacation

Employee discounts on vehicles and服务

Job summary

Haddad GMC in Adams, MA, is seeking an Automotive Sales BDC Representative to support the sales team by managing customer communications, scheduling appointments, and guiding customers through the vehicle purchase process.

You will handle inquiries, update CRM records, qualify leads, and coordinate with sales and service to ensure a smooth buyer experience; a friendly, organized approach is essential to success.

Qualifications

• Excellent verbal and written communication skills.
• Experience in automotive sales or BDC preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computers and CRM software.
• Positive attitude and commitment to customer satisfaction.

Responsibilities

• Handle inbound and outbound calls, emails, and inquiries promptly and professionally.
• Schedule appointments for sales staff and follow up with customers.
• Maintain accurate records of customer interactions and update CRM systems.
• Assist in lead generation and qualification to support the sales team.
• Provide timely responses to questions regarding vehicle availability, financing, and promotions.
• Collaborate with sales and service to ensure seamless customer experiences.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Positive attitude

Customer service

Tools

CRM software

Job description

Join Haddad GMC as an Automotive Sales BDC Representative and become a vital part of our team in Adams, MA. In this role, you will be responsible for supporting our sales department by managing customer communications, scheduling appointments, and ensuring an excellent customer experience throughout the vehicle purchasing process. This is a great opportunity for someone with strong communication skills and a passion for the automotive industry to grow their career.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries promptly and professionally
• Schedule appointments for sales staff and follow up with customers to confirm
• Maintain accurate records of customer interactions and update CRM systems accordingly
• Assist in lead generation and qualification to support the sales team
• Provide timely responses to customer questions regarding vehicle availability, financing, and promotions
• Collaborate with sales and service departments to ensure seamless customer experiences

Requirements

• Excellent verbal and written communication skills
• Previous experience in automotive sales or BDC preferred but not required
• Strong organizational skills and attention to detail
• Ability to multitask and handle a fast-paced work environment
• Proficiency with computers and CRM software
• A positive attitude and commitment to customer satisfaction

Benefits

Competitive hourly wage of $17.00 - $19.00 per hour, paid weekly Plus Commission

• Opportunities for career growth and advancement
• Supportive and friendly work environment
• Employee discounts on vehicles and services
• Comprehensive training and ongoing development
• Health
• Dental
• Vision
• 401k with annual match
• sick
• vacation

About the Company

Haddad GMC is a well-established automotive dealership located in Adams, MA, known for delivering exceptional customer service and quality vehicles. Our team is dedicated to creating a positive and rewarding experience for our customers and employees alike. Join us and be part of a company that values hard work, integrity, and community involvement.

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