Automotive Sales Associate

Bloomington Ford Lincoln; Bloomington (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Community Cars in Bloomington, IN seeks an Automotive Sales Associate to guide customers through the vehicle buying journey from greeting to delivery. You will demonstrate features, discuss pricing, financing, and trade-ins, and collaborate with the team for a smooth post-sale experience.

The role requires excellent communication, a strong customer-service focus, and flexibility for evenings, weekends, and holidays. Prior automotive or retail sales experience is a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a driving record that meets dealership and insurance requirements.
• Strong verbal and written communication skills with the ability to explain information clearly to customers.
• Demonstrated customer service, sales, or relationship-building skills.
• Ability to work a flexible schedule that includes evenings, weekends, and holidays.
• Ability to stand, walk, and move around showroom and lot for extended periods.
• Willingness to learn new products, technologies, and sales processes.

Responsibilities

• Greet customers professionally in person, by phone, and online, and assess their vehicle needs.
• Demonstrate vehicle features and conduct test drives per dealership procedures.
• Present pricing, financing, and trade-in information clearly, and explain transaction details.
• Negotiate and close sales with transparency and ethics.
• Follow up with prospects and past customers to nurture leads and schedule appointments.
• Maintain accurate customer records and sales activity in the CRM.
• Collaborate with finance, service, and management to ensure smooth delivery and post-sale experience.
• Monitor inventory, market trends, and competitor offerings to recommend right vehicles.
• Meet or exceed individual and team sales targets and customer satisfaction goals.

Skills

Verbal and written communication

Customer service

Relationship-building

Flexibility / schedule

Adaptability

Time management

Education

High School Diploma or equivalent

Tools

CRM software

MS Office / Google Workspace

Dealer management systems

Job description

Automotive Sales Associate

Job Summary

Community Cars is seeking a motivated Automotive Sales Associate to join our Sales team in Bloomington, IN. In this role, you will guide customers through every step of the vehicle buying experience, from the first greeting to delivery. The ideal Automotive Sales Associate combines product knowledge, honest communication, and a service-first mindset to build lasting relationships with customers in our community.

Location: Bloomington, IN, US (on-site; remote work is not available)
Department: Sales
Salary: Competitive

Key Responsibilities

• Greet customers professionally in person, by phone, and online, and assess their vehicle needs, preferences, and budget.
• Demonstrate vehicle features, benefits, and available options, and conduct test drives in line with dealership procedures.
• Present clear, accurate pricing, financing, and trade-in information, and explain the details of each transaction.
• Negotiate and close sales while maintaining transparency, ethical practices, and customer trust.
• Follow up with prospects and past customers to nurture leads, schedule appointments, and encourage repeat and referral business.
• Maintain accurate customer records, sales activity, and lead information in the dealership's CRM system.
• Collaborate with finance, service, and management teams to ensure smooth vehicle delivery and a positive post-sale experience.
• Monitor inventory, market trends, and competitor offerings to recommend the right vehicles to each customer.
• Meet or exceed individual and team sales targets and customer satisfaction goals.

Required Qualifications

• High school diploma or equivalent.
• Valid driver's license with a driving record that meets dealership and insurance requirements.
• Strong verbal and written communication skills, with the ability to explain information clearly to customers.
• Demonstrated customer service, sales, or relationship-building skills, gained through work, volunteer, or other experience.
• Ability to work a flexible schedule that includes evenings, weekends, and holidays as business needs require.
• Ability to stand, walk, and move around the showroom and lot for extended periods, with or without reasonable accommodation.
• Willingness to learn new products, technologies, and sales processes.

Preferred Qualifications

• Previous experience in automotive sales, retail sales, or another customer-facing, goal-driven role.
• Familiarity with vehicle financing, leasing, and trade-in appraisal processes.
• Experience using CRM and dealer management software.
• Associate or bachelor's degree in business, marketing, or a related field.
• Knowledge of the Bloomington, IN area and its local market.
• Track record of meeting or exceeding sales targets.

Technical Skills

Sales and Product Skills

• Consultative selling and needs-based discovery
• Negotiation and objection handling
• Product knowledge across vehicle makes, models, trims, and features
• Lead generation, follow-up, and pipeline management

Systems and Tools

• CRM software for tracking leads, customer interactions, and sales activity
• Basic proficiency with Microsoft Office or Google Workspace
• Comfort with digital communication tools, including email, text messaging, and video calls
• Ability to learn dealer management systems and vehicle inventory platforms

Professional Skills

• Time management and organization
• Active listening and empathy
• Teamwork and collaboration
• Adaptability in a fast-paced environment

Community Cars is an equal opportunity employer. We welcome applicants of all backgrounds and consider all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for applicants with disabilities upon request.