Automotive Returns & E‑Commerce Specialist

Brembo North America; Plymouth (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Brembo North America is seeking an Automotive Aftermarket Specialist – Returns & E-Commerce to support the North American Aftermarket business. The role will focus on managing customer returns, supporting e-commerce order processes, improving customer experience, and ensuring accurate communication between customers, sales, logistics, quality, and internal operations teams.

The ideal candidate will have experience in the automotive aftermarket, strong attention to detail, and excellent

Qualifications

• 2+ years of experience in automotive aftermarket, customer service, returns management, or related field.
• Strong understanding of automotive aftermarket customers, distribution channels, and order fulfillment processes.
• Experience with ERP, CRM, or order management systems; proficient with Excel.
• Excellent communication, follow-up, and problem-solving skills.

Responsibilities

• Manage and process aftermarket customer return requests, including RMAs, credits, replacements, and return authorizations.
• Support daily e-commerce order flow, including order review, processing, tracking, and issue resolution.
• Coordinate with sales, logistics, quality, and finance to resolve returns promptly.
• Prepare regular reports related to returns, credits, e-commerce order issues, and customer service metrics.
• Identify process improvements to increase efficiency and customer satisfaction.

Skills

2+ years experience

Automotive aftermarket knowledge

ERP/CRM experience

Communication skills

Attention to detail

MS Office proficiency

Cross-functional collaboration

Customer-first mindset

Tools

ERP systems

CRM systems

SAP

Power BI

Salesforce

Job description

Brembo North America is seeking an Automotive Aftermarket Specialist – Returns & E-Commerce to support the North American Aftermarket business. The role will focus on managing customer returns, supporting e-commerce order processes, improving customer experience, and ensuring accurate communication between customers, sales, logistics, quality, and internal operations teams.

The ideal candidate will have experience in the automotive aftermarket, strong attention to detail, and excellent