Automotive Enthusiast Customer Care Specialist

Enthusiast Auto Holdings; Wadsworth (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Employee referral bonus

Visa gift cards

Advancement opportunities

Enjoyable work environment

Job summary

Enthusiast Auto Holdings (EAH) is a leading e-commerce company serving automotive enthusiasts with parts, content and support to bring their vehicles to life. We operate nine enthusiast-focused websites and a global network of installer shops, backed by a private equity partner and ongoing ERP/WMS/OMS upgrades.

We are hiring a Customer Service Representative to deliver a best-in-class experience, handle inbound calls, chats and emails, resolve order issues, verify orders and assist with

Qualifications

• 1-2 years of related Call Center and Customer Service experience
• Excellent internet computer skills
• Excellent problem solving and organizational skills
• Basic vehicle knowledge

Responsibilities

• Serving our customers well by offering a best-in‑class experience
• Call Center Tasks – handling inbound phone calls, chats and emails
• Resolving customer order issues (Returns, warranty, tech support)
• Order Verification and Payment Support
• Data entry
• Other tasks as necessary

Skills

Call Center experience

Customer service experience

Internet skills

Problem solving

Organizational skills

Vehicle knowledge

Tools

Internet skills

Job description

Enthusiast Auto Holdings (EAH) is a leading e-commerce company serving automotive enthusiasts with parts, content and support to bring their vehicles to life. We operate nine enthusiast-focused websites and a global network of installer shops, backed by a private equity partner and ongoing ERP/WMS/OMS upgrades.

We are hiring a Customer Service Representative to deliver a best-in-class experience, handle inbound calls, chats and emails, resolve order issues, verify orders and assist with