Precision Automotive Parts Returns Specialist

Accenture; Madison Heights (MI); On-site; USD 30,307 - 41,328; Full time

Job summary

Accenture seeks a Parts Return Specialist for a 12-month on-site engagement in Madison Heights, MI. You will coordinate, process, and track returned automotive parts from dealerships, service centers, and customers, ensuring accurate documentation and warranty policy compliance.

The role emphasizes inventory management, cross-functional communication with internal teams and suppliers, and opportunities to improve the returns workflow while meeting regulatory and environmental standards.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years experience in parts returns, warranty processing, logistics, or automotive service.

Responsibilities

• Receive, inspect, and process returned parts per guidelines and warranty policies.
• Verify part numbers, quantities, and conditions against return authorizations and packing slips.
• Prepare and maintain documentation including return authorizations, credit memos, and claim forms.
• Ensure proper filing of warranty-related records for audits.
• Follow policies and standards for handling hazardous or restricted components.
• Ensure environmental and safety compliance for packaging, shipping, disposal of returns.
• Recommend process improvements to increase efficiency in the returns workflow.

Skills

Communication

Time management

Organizational skills

Problem solving

Independent work

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Associate Degree or Technical Certification

Tools

Microsoft Office Suite

Job description

Accenture seeks a Parts Return Specialist for a 12-month on-site engagement in Madison Heights, MI. You will coordinate, process, and track returned automotive parts from dealerships, service centers, and customers, ensuring accurate documentation and warranty policy compliance.

The role emphasizes inventory management, cross-functional communication with internal teams and suppliers, and opportunities to improve the returns workflow while meeting regulatory and environmental standards.