Automotive Retail Lead & Operations Coach

NAPA Auto Parts; Rockford (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in the United States seeks an Assistant Store Manager to leverage automotive expertise, customer service, and leadership to operate a NAPA retail store. You will support the Store Manager across all functions while maintaining active customer-facing sales responsibilities and coaching the team for continuity and standards.

The role emphasizes driving sales, inventory health, scheduling alignment, and team performance in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive in a fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs in some situations.
• Experience in a parts store, retail store, or related management role.
• ASE Certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, and team performance.
• Actively sell and build customer relationships across channels.
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines.
• Handle administrative tasks and basic P&L awareness items.
• Monitor store metrics and solve problems to improve outcomes.
• Provide leadership, training, and performance management for store functions.
• Support talent development and succession planning.
• Drive safety, asset protection, and continuous improvement initiatives.

Skills

Leadership

Customer service

Operations

Automotive knowledge

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

NAPA Auto Parts in the United States seeks an Assistant Store Manager to leverage automotive expertise, customer service, and leadership to operate a NAPA retail store. You will support the Store Manager across all functions while maintaining active customer-facing sales responsibilities and coaching the team for continuity and standards.

The role emphasizes driving sales, inventory health, scheduling alignment, and team performance in a fast-paced environment.