Automotive Repair Operations Manager

AAA Club Alliance; Dublin (OH); On-site; USD 51,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Holiday pay

AAA Membership

Job summary

AAA Club Alliance in Dublin, OH is seeking an Automotive Repair Assistant Manager to lead the Car Care Center Service Department, mentor technicians and service advisors, and ensure high-quality repairs and exceptional customer service. The role includes scheduling, supervision, and driving store performance.

Candidates should have at least 4 years in automotive repair, a high school diploma, and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent; relevant experience may substitute.
• Minimum of 4 years of experience in automotive repair.
• ASE Certification preferred.
• Demonstrated leadership to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication with a customer-focused mindset.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates.
• Assist with hiring, onboarding, training, coaching, and performance management of service department staff.
• Ensure repairs meet manufacturer specifications and industry standards.
• Maintain proactive communication with customers regarding repair recommendations, approvals, and timelines.
• Explain repair recommendations to customers and secure approvals for service.
• Organize and prioritize work to maximize shop efficiency and parts procurement.
• Support store sales growth and profitability through operational excellence.

Skills

Leadership

Organizational skills

Analytical skills

Communication

Customer focus

Diagnostics knowledge

Education

High school diploma

ASE Certification preferred

Tools

Automotive shop management software

Diagnostic technology

PC-based applications

Job description

AAA Club Alliance in Dublin, OH is seeking an Automotive Repair Assistant Manager to lead the Car Care Center Service Department, mentor technicians and service advisors, and ensure high-quality repairs and exceptional customer service. The role includes scheduling, supervision, and driving store performance.

Candidates should have at least 4 years in automotive repair, a high school diploma, and strong leadership and communication skills.