Automotive Repair Assistant Manager

AAA Club Alliance; Dublin (OH); On-site; USD 51,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Holiday pay

AAA Membership

Job summary

AAA Club Alliance in Dublin, OH is seeking an Automotive Repair Assistant Manager to lead the Car Care Center Service Department, mentor technicians and service advisors, and ensure high-quality repairs and exceptional customer service. The role includes scheduling, supervision, and driving store performance.

Candidates should have at least 4 years in automotive repair, a high school diploma, and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent; relevant experience may substitute.
• Minimum of 4 years of experience in automotive repair.
• ASE Certification preferred.
• Demonstrated leadership to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication with a customer-focused mindset.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates.
• Assist with hiring, onboarding, training, coaching, and performance management of service department staff.
• Ensure repairs meet manufacturer specifications and industry standards.
• Maintain proactive communication with customers regarding repair recommendations, approvals, and timelines.
• Explain repair recommendations to customers and secure approvals for service.
• Organize and prioritize work to maximize shop efficiency and parts procurement.
• Support store sales growth and profitability through operational excellence.

Skills

Leadership

Organizational skills

Analytical skills

Communication

Customer focus

Diagnostics knowledge

Education

High school diploma

ASE Certification preferred

Tools

Automotive shop management software

Diagnostic technology

PC-based applications

Job description

*Accelerate Your Career with AAA Club Alliance!*Are you a natural leader with a passion for maximizing performance and delivering results? This is your opportunity to take the wheel and steer your career forward with AAA Club Alliance.As an *Automotive Repair Assistant Manager *, you'll play a key role in daily shop operations—leading service department activities, developing high-performing teams, and ensuring every customer receives exceptional service. Leveraging your automotive expertise, leadership abilities, and operational mindset, you'll help drive productivity, profitability, and a culture of excellence. Join our state-of-the-art facility, work with cutting-edge technology, and grow your career with a company that invests in your success.*Location: *6600 Perimeter Loop Rd, Dublin, OH 43017*What We Offer:** *The base compensation for this position is $51,287 - $71,992/yr. *Actual pay will be based on factors such as applicant experience and geographic location.* *This position is eligible to earn monthly incentive pay based upon store sales and overall performance.** *Schedule: *Full-time, 5 days per week. *Team members are required to work Saturdays as part of their regular schedule. *The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.* Ongoing training, development, and career growth opportunities across AAA’s Car Care network.*Your Impact as an Automotive Repair Assistant Manager:** Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow, productivity, and exceptional customer service.* Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates while helping to foster a positive, high-performing team environment.* Assist with hiring, onboarding, training, coaching, and performance management of service department associates.* Ensure all vehicle repairs and maintenance services are completed accurately, professionally, and in accordance with manufacturer specifications and industry standards.* Maintain clear and proactive communication with customers regarding repair recommendations, approvals, timelines, and service expectations.* Partner with Service Advisors and sales associates to explain repair recommendations, secure customer approvals, and deliver an outstanding customer experience.* Organize and prioritize work assignments to maximize shop efficiency, vehicle throughput, and parts procurement processes.* Support store sales growth and profitability through effective operational execution and customer service excellence.* Assist with opening and closing responsibilities, scheduling, estimate preparation, work orders, and overall store operations. Assume responsibility for store operations and sales performance in the Manager's absence.* Ensure compliance with all AAA Car Care policies and procedures, including OSHA, M.A.P., state, and environmental regulations.* Maintain a safe, clean, and organized work environment while ensuring proper maintenance of tools and equipment.* Accurately complete and review required documentation, repair orders, inspections, and related administrative functions.* Support inventory preparation, workflow monitoring, training initiatives, and other operational responsibilities as assigned.*What You’ll Bring:** High school diploma or equivalent required. A combination of education and relevant experience may be considered in lieu of a degree.* Minimum of 4 years of experience in the automotive repair industry.* ASE Certification preferred.* Demonstrated leadership experience with the ability to coach, develop, and motivate team members.* Strong organizational, analytical, and problem-solving skills.* Excellent verbal and written communication skills with a customer-focused mindset.* Proficiency with automotive shop management software, diagnostic technology, and PC-based applications.* Ability to manage multiple priorities and adapt to changing business needs.* Valid driver's license with an acceptable driving record.* Authorized to work in the United States.* Ability to successfully complete all pre-employment screenings, including background and drug screening.*Full time Associates are offered a comprehensive benefits package that includes:** Medical, Dental, and Vision plan options* Up to 2 weeks Paid parental leave* 401k plan with company match up to 7%* 2+ weeks of PTO within your first year* Paid company holidays* Company provided volunteer opportunities + 1 volunteer day per year* Free AAA Membership* Continual learning reimbursement up to $5,250 per year* And MORE!ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.*Job Category:*Car CareBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Professional development assistance* Referral program* Retirement plan* Tuition reimbursement* Vision insuranceLicense/Certification:* Driver's License (Required)Work Location: In person