General Manager Carstar Autobody Selma, NC

Apply Now; Selma (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Apply Now in Selma, NC seeks a results-driven, customer-focused leader to oversee daily automotive repair operations, guide a high-performing team, and drive quality service. You will manage production, scheduling, staffing, and financial performance while enhancing profitability, efficiency, and customer satisfaction.

Collaborating with estimators, administrative staff, and vendors, you will coach staff, ensure safety, and uphold company policies.

Qualifications

• Experience leading automotive repair or collision repair operations.
• Proven ability to drive performance and improve business results.
• Strong customer service mindset and ability to influence cross-functional teams.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Lead overall store operations, including production, customer service, staffing, and financial performance.
• Develop and implement strategies to improve profitability, efficiency, and customer satisfaction.
• Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work.
• Monitor key performance indicators and take action to support business goals.
• Partner with estimators, production staff, and administrative team members to maintain smooth operations.
• Support hiring, training, coaching, and performance management for team members.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Build and maintain strong relationships with customers, vendors, and insurance partners.
• Resolve escalated customer concerns with professionalism and a solutions-oriented approach.
• Review financial reports, control expenses, and support budgeting efforts.

Skills

Leadership

Operations

Customer Service

Staffing

Financial Analysis

Process Improvement

Job description

We are seeking a results-driven, customer-focused leader to oversee daily operations and guide a high-performing automotive repair team. The ideal candidate will bring strong business acumen, operational leadership, and a commitment to delivering quality service, operational efficiency, and an excellent customer experience.

Responsibilities

• Lead overall store operations, including production, customer service, staffing, and financial performance.
• Develop and implement strategies to improve profitability, efficiency, and customer satisfaction.
• Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work.
• Monitor key performance indicators and take action to support business goals.
• Partner with estimators, production staff, and administrative team members to maintain smooth operations.
• Support hiring, training, coaching, and performance management for team members.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Build and maintain strong relationships with customers, vendors, and insurance partners.
• Resolve escalated customer concerns with professionalism and a solutions-oriented approach.
• Review financial reports, control expenses, and support budgeting efforts.

Qualifications

• Previous leadership experience in automotive repair, collision repair, or a related operations environment.
• Demonstrated ability to manage teams, drive performance, and improve business results.
• Strong understanding of customer service, workflow management, and operational processes.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to analyze financial and operational data to support informed business decisions.
• Experience with coaching, team development, and performance accountability.
• Proficiency with business systems, reporting tools, and standard office software.
• High level of professionalism, organization, and attention to detail.

Preferred Qualifications

• Experience in collision center management or multi-department automotive operations.
• Knowledge of estimating systems, repair workflows, and insurance-related processes.
• Background in process improvement or continuous operational optimization.

What We Offer

• Opportunity to lead a respected team in a growing industry.
• Collaborative work environment with room to make a measurable impact.
• Competitive compensation and benefits package, based on experience and qualifications.
• Career growth opportunities for a motivated and capable leader.

About You

You are a hands-on leader who thrives in a fast-paced environment and takes pride in building strong teams, delivering exceptional customer service, and driving operational excellence. You are adaptable, accountable, and committed to creating a positive experience for both customers and team members.