Automotive Receptionist

Darcars; Silver Spring (MD); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401k

Discounts on vehicles, parts and seriv

Internal career advancement

Community service initiatives

Job summary

DARCARS of Silver Spring is seeking an Automotive Receptionist to be the front-line representative for the dealership, greeting showroom guests and routing inquiries with professionalism. The role requires strong communication skills and the ability to work in a fast-paced, team-driven environment.

Spanish bilingual is a plus; a valid driver’s license is typically required, and evenings/weekends may be needed. This is an on-site position at the Silver Spring dealership.

Qualifications

• Must speak clearly and convey professionalism to callers and customers.
• Strong communication with customers and colleagues.
• Diversity in language is a plus (English/Spanish).
• Commitment to customer service and teamwork.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department or salesperson.
• Answer basic inquiries and refer advanced questions.
• Enter data into the prospect tracking system.
• Manage the switchboard and professional caller communication.
• Take thorough messages with caller details and distribute promptly.
• Update the company telephone roster and perform clerical duties.
• Serve as showroom greeter and handle other duties as assigned.
• Process transaction receipts for sales and service if applicable.

Skills

Clear telephone communication

Customer service

Bilingual English/Spanish

Team player

Multi-tasking

Education

High school diploma or GED

Tools

Prospect tracking system

Switchboard

Job description

DARCARS of Silver Springis now hiring for an Automotive Receptionist

As theReceptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Bilingual(English/Spanish) is a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends are required
• Must have a valid driver’s license and acceptable safe driving record
• High school diplomaor equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.